Experience

• 

  Macy's

  Oct 2005 - Jun 2015

  Senior business analyst/product manager, direct-to-consumer

  • Leveraged Direct-to-Consumer roadmap to plan, prioritize, and scope projects related to Direct-to-Consumer initiatives. Maintained strong relationships with stakeholders, managing issues and expectations effectively, led the development of requirements documents, and conducted joint application development (JAD) sessions with business partners.Key Achievements:  Drove substantial cost savings of >$83 million in shipping expenses by consolidating preferred fulfillment logic and store shipment, optimizing customer order fulfillment processes. Enhanced the customer experience, reduced returns fraud, and decreased duplicate credit errors by implementing the Omnichannel visibility of returns, setting the foundation for future return services.  Successfully improved real-time credit reversals, resulting in a better customer experience, enhanced regulatory compliance, and a significant reduction in chargebacks, fines, fees, and penalties from credit card issuers. Show less

• 

  Tillster, inc.

  Jul 2015 - Oct 2016

  Senior product manager, business analyst

  Drove improvements in order management, menu, delivery, promotions, loyalty, and consumer data analytics by effectively collaborating with customers, product managers, and development teams to enhance cloud-based (AWS) food service platforms. Key Achievements: Crafted persuasive business cases and white papers, resulting in successful introductions of new and enhanced products, significantly elevating value proposition for restaurant clients. Developed comprehensive product roadmaps, enabling seamless product rollouts and continuous enhancements, prioritizing user stories, incorporating comprehensive business rules, acceptance criteria, and release notes for optimal product performance. Cultivated a highly productive and motivated project team orchestrating key Agile scrum ceremonies, and enhancing product development using the Atlassian suite, further streamlining collaboration and efficiency. Elevated overall operational efficiency by developing customer website and mobile app integrations with third-party delivery services, and pioneered menu management system for a large Mexican quick-serve restaurant. Designed seamless order and payment integration with third-party apps for distinct quick-serve restaurants, integrating with POSitouch and Xpient systems. Show less

• 

  Intercontinental hotels group (ihg®)

  Oct 2016 - Dec 2017

  Senior business analyst

  Utilized exceptional communication and analytical skills to skillfully elicit and meticulously document crucial business, functional, and integration requirements for vital projects, including the PMS Conversion and Service Optimization initiatives.Key Achievements: Spearheaded the seamless migration from a legacy client-server PMS (Oracle/Micros Opera) to a cutting-edge cloud-based solution (Microsoft Azure). Expertly managed the end-to-end roadmap, user stories, priorities, and intricate dependencies of the PMS rollout, demonstrating adeptness in utilizing Blueprint to collaborate closely with the Product team.  Exemplified sharp attention to detail by tracking and managing open issues, risks, questions, and assumptions/constraints, involving PMS vendors, subject matter experts (SMEs), and integration developers. Played a pivotal role in the development process by writing highly effective user stories and business rules in close collaboration with product managers, ensuring optimal clarity for the development team. Facilitated seamless project execution by expertly mapping out system context diagrams and documenting intricate system-to-system interfaces, working effectively with developers and system SMEs. Excelled in the precise management and documentation of essential project artifacts, including user stories, business rules, technical requirements, and acceptance criteria, utilizing agile management platform Rally/CA Agile. Led the development and execution of comprehensive test cases for a challenging migration endeavor, transitioning from a legacy system (HOLIDEX) to a state-of-the-art cloud-based reservation system (Amadeus Concerto, running on Microsoft Azure). Show less

• 

  Ey

  Dec 2017 - Sept 2023

  Directed Technology Commercialization and EY Subscriptions Program as the Client Technology Program Manager, Chief of Staff, and Product Manager. Oversaw strategic products such as Lease Accounting products (ASC 842 and IFRS 16 transition), IPSAS readiness assessment, and accounting policy management. Promoted cross-functional synergy and knowledge exchange by encouraging productive relationships with other service lines including Tax, Consulting, and Strategy & Transactions. Key Achievements: Drove the creation of new revenue streams for EY products and services by developing a self-service platform, enabling seamless product and content subscriptions, and implemented more efficient user management systems.  Implemented a chargeback model to recoup a projected $900K in Operations expenses, and demonstrated exceptional financial accountability, effectively overseeing a $3.6M budget.  Fostered cohesive teamwork and effective communication by successfully managing a globally distributed project team spanning the USA, India, France, UK, and Argentina.  Productively resolved interpersonal conflicts on two separate teams by implementing a positive, win-win approach, resulting in team members treating each other with respect while cultivating a productive work environment. Directed releases and roadmaps, acting as the technical and architectural liaison with product owners and proxies, ensuring smooth project execution and proficiency in Aha!, MS Project, Azure DevOps/ADO, and SAFe Agile methodologies. Skillfully managed a portfolio-wide budget of $12M, implementing improvements to enhance accuracy and reporting efficiency. Show less Managed Client Technology Operations, including directing the Operations and Cloud Infrastructure teams, resolving disputes, and acting as a liaison with the Platform team and other Product Managers. Collaborated with firm partners and product owners to define product requirements and phases, working with technical experts to develop sizing and estimates, and managed the entire process, ensuring timely milestones, deliverables, and reporting to leadership.Key Achievements: Developed process improvements for business analysis and project management, including Design Thinking approaches to problem-solving, scoping, and elicitation; standards for tracking spend on projects, and Gherkin-based acceptance criteria.  Successfully implemented cost-saving measures during COVID-19 cutbacks, resulting in approximately $800K in savings in hosting and software costs, while effectively managing a $3M operations budget. Spearheaded the development of Lease Accounting Navigator, a cloud-based product, within a $1.5M Agile project, addressing the impact of IFRS 16 and ASC 842 on lease contract financial reporting. Acted as a multifaceted Project Manager and Scrum Master, ensuring smooth communication with stakeholders, guiding the team through backlog grooming and prioritization, and overseeing project schedules and status using Microsoft Project Server. Pioneered the establishment of a Business Analysis Center of Excellence, promoting ongoing learning, mentorship, and support for a geographically dispersed team of seven business analysts in the United States, Europe, and India. Led the Client Technology Innovation Intake process, successfully scoping, estimating, and budgeting $12M for new and enhanced products. Show less

  • Associate Director

    Jun 2022 - Sept 2023

  • Assistant Director

    Dec 2017 - Jun 2022
• 

  Geosophy llc

  Nov 2023 - now

  Managing multiple projects for GoTo Foods' Next Generation Digital Program (NGDP) to update the digital (mobile and Web) platforms for GoTo Foods' seven restaurant concepts (Moe's, Schlotzky's, McAlister's Deli, Cinnabon, Auntie Anne's, Carvel, Jamba) to common, scalable, feature-rich platforms. Serving as a liaison among Program Management and Product Management, as well as development vendor Photon, Retail IT (store systems including Olo menu management and POS), and stakeholders including Brand and Marketing.Key Achievements: Managing the Moe's Web, McAlister’s App, and McAlister’s Web conversion projects to migrate the Moe’s and McAlister’s Mobile and Web presences to leading-edge digital platforms, including creating and maintaining an end-to-end schedule, securing resources, identifying and tracking RAID items, working with nontechnical (Marketing, Brand) teams to coordinate their deliverables, and ensuring that the development vendor stays on track with their development goals.  Managed the User Acceptance Testing (UAT) process for the Moe’s Application conversion project, developing UAT cases and ensuring UAT data and environments were ready, and assisting UAT testers in execution of test cases as needed, contributing to an on-time release of the Next Generation Moe's mobile app. Working with the Digital/Product team to ensure that their tasks (test cases, validating defect fixes, and other tasks) are completed timely, including assisting with those tasks as needed. Developing an Operations support plan from scratch, including an incident intake process, escalation plan with SLAs, and a change control process. Reviewing and improving various Agile development processes. Show less

  • Chief Executive Officer and Founder

    Jul 2023 - now

  • GoTo Foods Project Manager and Product Management Liaison

    Nov 2023 - now