Experience

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  Imiva

  Apr 2007 - Sept 2008

  It support for pymes and helpdesk

  * Hardware and software repair for laptops, printers, PCs, networks, etc.* Telephone support and helpdesk service for third-party SaaS programs.

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  Voztelecom comunicacion inteligente sl

  Sept 2008 - Mar 2017

  Voip level 2 technician

  * Network management, IP voice telephony, Level 2 department assistance. Analysis and solution of VoIP, SIP and networks.* Trainer of new products through videoconferencing.* Network problem resolution, firewall management, balancers, CISCO, Mikrotik and Fortinet FrotiGate.* Configuring Fritz routers with voice traffic control using QoS.* Analysis and resolution of VozIP incidents by debugging SIP traffic with Wireshark. * Incident management using CRM ticketing tools such as SalesForce or Zendesk.* Configuration and repair of VPN connections using Mikrotik systems. Show less

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  Sap

  Apr 2017 - Oct 2018

  It client service desk

  User support getting calls in English on Outlook, WTS, internal SAP applications, networks and computing in general.

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  Masvoz telecomunicaciones interactivas sl

  Oct 2018 - Oct 2023

  Voip level 2 network technician

  * Analysis and resolution of SIP issues. Good communication with Level 3, ATC and end customer.* Trainer in English for European partners of internal systems and company methodology.* Systems monitoring and platform control with Grafana and Nagios, creation of detailed technical reports for the Level 3 team.* VoIP issues resolution, SIP traffic analysis with Wireshark.* Management of recording backups and log review through SSH connections to the Linux command console, as well as database review with MySQL.* Installation of DECT wireless systems at the end client, control of wireless technology and distribution of AP systems.* Management of SaaS ticketing systems such as Salesforce and Jira. Show less

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  Ricoh europe

  Oct 2023 - now

  Global solution technician specialist

  * Global deployment of firmware updates and reporting.* Systems monitoring and platform control.* Network analysis and reporting.* Management of recording backups and log review through SSH connections to the Linux command console,