Experience

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  Woongjin thinkbig co., ltd

  Jan 2018 - Jan 2019

  English teacher

  As a Remote English Teacher for children aged 5 to 13, I taught dynamic and engaging lessons to help young learners improve their language skills in a fun and interactive way. With a daily schedule of 8 classes, I developed tailored lesson plans that catered to each child’s learning needs and maintained a positive and supportive virtual classroom environment.Beyond teaching, I actively engaged with parents to provide regular updates on their child’s progress, discuss areas for improvement, and incorporate their feedback to enhance the learning experience. My role required effective communication, patience, and the ability to adapt teaching methods to suit different learning styles and developmental stages.Through my work, I fostered a love for learning and helped young students build confidence in their English language abilities while creating strong, collaborative relationships with parents to ensure continued success. Lihat lebih sedikit

• 

  Starbucks korea

  Feb 2019 - Jun 2019

  Barista
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  Ubase

  Sept 2020 - Jan 2021

  Customer service agent

  In my role as a Customer Support Specialist for a leading global accommodation-sharing platform, I was responsible for providing exceptional support to both guests and hosts. I expertly managed a variety of guest concerns, including handling refund requests, cancellations, and facilitating effective communication between guests and hosts to resolve disputes.I worked to ensure timely and satisfactory resolutions for issues, maintaining a high level of customer satisfaction while upholding the platform’s standards. My role required strong problem-solving skills, empathy, and a deep understanding of the platform’s policies to mediate and provide clear, actionable solutions for all parties involved.With a customer-first mindset, I helped build trust and ensure positive experiences for users, contributing to the platform’s reputation for responsive and reliable service. Lihat lebih sedikit

• 

  Concentrix

  Jan 2021 - now

  As a Senior Recruitment Specialist at Concentrix, I am responsible for driving the recruitment efforts for Native Korean-speaking candidates, managing the full-cycle hiring process, and ensuring the seamless alignment of recruitment strategy with operational needs. My role involves:- Full-Cycle Recruitment: Overseeing all stages of the hiring process, from sourcing and screening to interviews and offer negotiations.- Mass Hiring: Managing large-scale recruitment initiatives to meet the specific hiring needs of clients. On average, I successfully place 8 candidates per month, ensuring we meet demanding timelines and targets.- Stakeholder Alignment: Collaborating closely with the operations team to understand hiring requirements, define role specifications, and ensure we identify and attract the ideal talent.- Pipeline Development: Proactively building and maintaining a strong talent pipeline to meet future staffing demands and ensure we are prepared for both immediate and long-term hiring needs.- Admin & Compliance: Managing administrative tasks related to recruitment processes, ensuring compliance with company policies and industry regulations. I take pride in delivering top-tier candidates to support Concentrix's growth while fostering a positive candidate experience and a seamless recruitment process. Lihat lebih sedikit As a Trainer for Disney Streaming Service at Webhelp Malaysia (now Concentrix), I played a key role in shaping the learning and development experience for new and existing employees. My primary responsibilities included delivering comprehensive pre-process training, focusing on soft skills development and in-depth product knowledge for optimal customer service.I facilitated engaging training sessions aimed at enhancing communication, problem-solving, and customer interaction skills, ensuring that employees were well-equipped to support Disney’s streaming services. In addition to this, I led post-training activities, including monitoring and assessing the effectiveness of training programs through regular feedback and quality checks.Collaborating with clients, I participated in weekly meetings to align training strategies with business needs and quality standards, ensuring continuous improvement in training content and delivery. Through these efforts, I contributed to maintaining a high standard of customer service and operational efficiency for Disney Streaming Service. Lihat lebih sedikit

  • Senior Recruitment Specialist

    Jan 2023 - now

  • Trainer

    Jan 2021 - Jan 2023