Abiodun Wale-Adebowale

Experience

• 

  Diamond Bank Plc

  Jan 2005 - Apr 2019

  • Directed the analysis, development, and implementation of CRM and banking solutions, optimizing customer engagement and retention strategies.• Managed the Product Backlog for the retail reporting team during the implementation of SAP 4 HANA• Created process maps, metric and reporting definition documents, data dictionaries, user guides, use cases, context diagrams and briefing materials as required.• Document As-Is and To-Be process flows, highlighting opportunities for automation, standardization and efficiency gains for the case management system • Work with stakeholders (Technical and business) to define and prioritize business rules, decision points and workflow configurations within the case management system• Develop and execute test cases to ensure reliability and quality of API solutions using POSTMAN• Led digital transformation projects, migrating core banking operations to Flexcube and implementing customer self-service solutions.• Spearheaded the data-driven evaluation of branch performance, identifying efficiency bottlenecks and streamlining workflows for improved productivity.• Conducted business impact analysis for process reengineering initiatives, driving efficiency and reducing operational risks. Show less

  • Business Systems Analyst

    Sept 2015 - Apr 2019

  • Team Lead - Retail Sales and Services

    Jan 2015 - Jan 2016

  • Client Relationship Manager

    Jan 2014 - Jan 2015

  • Head of Operations Unit/Service, Compliance and Control Manager

    Jan 2008 - Jan 2014

  • Customer Service Representative

    Jan 2005 - Jan 2008
• 

  Access Bank Plc

  Apr 2019 - Aug 2022

  Senior Business Systems Analyst

  • Led a portfolio of 10 branches, overseeing business systems, data analytics, and process improvement initiatives.• Coordinated the documentation of functional and non-functional requirements and ensured they mapped to ServiceNow application before integration with other core banking applications• Assisted in the implementation and optimization of SAP ERP systems ensuring alignment with business processes, while developing documenting the new business processes using Microsoft Visio BPMN 2.0 Standard• Delivered process re-engineering efforts in a consistent way to the business on time and within scope – escalating major blockages/changes to scope in a timely manner to line management.• Completed gap analysis to identify areas for improvement towards achieving future state of business processes and improvement in preparation for Automation of the finance, treasury and retail operation systems• Engaged with Senior Management to understand business strategy and designed reporting solutions that supported performance management’s strategic and tactical priorities.• Led workshops with business stakeholders to gather requirements for multiple reporting, analytics, and metrics development for the AML team, Finance and Treasury operations.• Managed CRM data, analyzing customer trends to enhance engagement and service offerings, resulting in 94% YoY growth in foreign currency investments.• Performed gap analysis to assess business processes, recommending and implementing process automation tools that increased efficiency.• Led data integration and migration efforts during mergers & acquisitions, rationalizing over 300 banking products, services, and systems.• Conducted UAT and business validation testing for system enhancements, ensuring seamless adoption of Flexcube, CRM, and automated credit platforms.• Developed customer satisfaction KPIs, optimizing feedback loops to enhance service delivery across all touchpoints. Show less

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  Fidelity Bank PLC

  Oct 2022 - Dec 2024

  Business Analyst Lead

  • Led a team to analyze market trends, business operations, and customer data, formulating strategies that drove branch profitability within six months.• Spearheaded the analysis and optimization of banking processes, identifying gaps and recommending automation solutions to improve operational efficiency.• Created Independent, Negotiable, Valuable, Estimable, Small and Testable user stories on Jira and collaborated with Product Owner, Scrum Master and Scrum team in carrying out backlog grooming and prioritization• Collaborated with the data model retail team to conduct reporting with regards to OSFI policies and rules • Utilized Agile/scrum processes to generate project work, monitor progress, and resolve blockers• Developed process mapping documentation of End-to-End User support process for Banking applications and payment systems using MS Visio modelling aid to achieve business outcomes• Creation and maintaining the artifacts such as Project Charter, BRD, SOPs, policy manuals, training guides, Project Plan, and As Is and To Be Process maps, use case document.• Develop and administer a change control process ensuring smooth, orderly and wellmanaged and documented changes as they arise• Act as an intermediary between the business and the offshore technical team to communicate data migration requirements for successful migration of data from the source to target system • Created Independent, Negotiable, Valuable, Estimable, Small and Testable user stories on Jira and collaborated with Product Owner, Scrum Master and Scrum team in carrying out backlog grooming and prioritization during the implementation of SaaS platform • Prepare business process improvement documents for the finance, retail, and treasury units using Microsoft Visio to document flow chart and Ms-Word for descriptive version Show less