Shannon Gibbons

Experience

• 

  JLL

  Oct 2013 - Aug 2022

  - Oversee/Manage reactive and emergency work orders for US & Canada; Daily intake via phone, email and work order system. On average 60+ tickets created daily.- Actively address/resolve client inquiries and/or disputes to ensure prompt resolution and minimal downtime.- Working hours adjusted to provide daily call center coverage for West Coast portfolio- Daily interface with Facility Mangers and MES to ensure appropriate routing and SLA compliance is adhered to.- Data processing utilizing external and internal JLL programs to include Clarify, Lotus Notes, Oneview, Sharepoint and all Microsoft programs.- Actively upload updates to internal tracker program via Sharepoint, as requested by each Facility Manager. Also, generate tracker reports, as needed.- Conduct vendor profile changes in clarify, i.e., phone numbers, emails, general contacts, addresses and location updates, adds/removals, for relocated or closed sites. Show less

  • Sourcing Coordinator

    Aug 2022 - Aug 2022

  • Senior Lead Facility Coordinator

    Mar 2021 - Aug 2022

  • Facility Coordinator Lead

    Oct 2018 - Mar 2021

  • Facilities Coordinator

    Oct 2015 - Oct 2018

  • Customer Service Representative

    Oct 2013 - Sept 2015
• 

  JLL

  Jan 2025 - now

  Sourcing Specialist