Experience

• 

  Southern company

  Jan 2005 - now

  • Manage a staff of Application Supervisors, Application Analysts, Business Analysts, Quality Assurance Analysts, and contract Developers who support Southern Company’s Customer Information System that covers 3 operating companies and 4M customers, produces 50M bills generated annually, handles 40M transactions per month, and handles $11B in revenue.• Work with business partners to prioritize and schedule projects in 18 releases per year.• Approve, Scope, and manage projects through the entire SDLC including change control and production support.• Develop and attest to SOX controls including internal and external audits. Show less • Manage a staff of Application Analysts, Business Analysts, Quality Assurance Analysts, and contract Developers who support Southern Company’s Customer Information System that covers 4 operating companies and 4M customers, produces 50M bills generated annually, handles 40M transactions per month, and handles $11B in revenue.• Work with business partners to prioritize and schedule projects in 18 releases per year.• Approve, Scope, and manage projects through the entire SDLC including change control and production support.• Develop and attest to SOX controls including internal and external audits. Show less In 2011 Jeremy became an Application Services Testing Center of Excellence (COE) Supervisor. Jeremy is responsible for ensuring that Application Services software solutions are implemented without defects by following proven and repeatable disciplines to ensure consistency of results. Jeremy has responsibility for supervising a team of QA Analysts with focus on process, tools, and resources including providing daily work direction, resource management and activity prioritization for the team. Jeremy also supervises QA Engineers responsible for test automation, performance testing, and performance monitoring. Jeremy manages and is responsible for the organization's multi million dollar budget. Show less • Develop detailed business requirement documents for CSS, AMI/Smart Meter, and OCC (Online Customer Care) system enhancements, application improvements, and maintenance changes in support of Operating Company requests.• Perform as the CSS liaison and single point of contact to Operating Companies in order to blend technology with business needs to achieve continuous business improvements delivering consistent and positive business results. • Develop and execute test plans, coordinate testing within IT and the business, and coordinate postproduction review.• Develop and execute a release/project plan for OCC.• Act as an interface between Southern Company and our vendor, Accenture, who writes CSS code.• Support AMI and OCC with various production support activities including being a member of the Internet Governance Advisors (IG Advisors), the OCC Committee, and the AMI Customer Service Team. Show less

  • Manager of Application Development

    Sept 2021 - now

  • Supervisor of Application Development

    Mar 2017 - now

  • Testing CoE Supervisor

    Jan 2011 - Mar 2017

  • Requirements Analyst

    Jan 2009 - Jan 2011

  • Subject Matter Expert

    Jan 2005 - Jan 2009