Elisa Ferreira

Experience

• 

  Staples

  Apr 2011 - Aug 2017

  Oversaw total store operations including employee scheduling and training, inventory management, maintaining planogram integrity, and meeting audit compliance standards. Coordinated store shipments with distribution center and reported daily metrics to district office. Balanced attaining store goals with meeting customer needs by coaching team to provide excellent service while fulfilling operational requirements and adhering to company policy and procedures. Implemented customer and sales retention strategies to achieve profitable margins and service excellence. Engaged with customers and provided excellent service by answering inquiries and recommending products to meet their needs. Settled daily tills, reviewed transaction data, and created bank deposits.

  • Assistant Manager of Retail Operations

    May 2016 - Aug 2017

  • Customer Service Supervisor

    Mar 2013 - May 2016

  • Sales Associate & Bookkeeper

    Apr 2011 - Mar 2013
• 

  Keenan

  Sept 2017 - May 2018

  File Clerk

  Worked with a team of file clerks to assist the claims department through the creation and maintenance of databases for paper files on Excel, as well as managing storage of paper files in offsite facilities. Opened and scanned daily mail to online claims management system iVOS. Regularly utilized office equipment such as fax, copier, and multi-line phone system to complete daily tasks. Used Microsoft Office to compile reports as well as manage correspondence.

• 

  Klaris, Thomson & Schroeder, Inc.

  Dec 2018 - now

  Junior Appraiser Trainee

  Support senior valuation consultants and managing director/vice president by performing analyst duties as assigned and in a confidential manner. Review valuation reports to ensure integrity of composition, grammar, calculations, and citations. Procure research for economic, industry, market, and property data cited in reports. Provide quantitative financial analysis and projections for future financial performance. Perform lease and operating agreement abstraction and analysis. Format and process reports with accuracy and timeliness to uphold the organization's high standards of quality and professionalism. Show less