Yvette Barron

Experience

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  Publix Super Markets

  Jun 2012 - Aug 2018

  Customer Service Representative

  · Greet and assist customers with inquiries, product locations, and recommendations to enhance their shopping experience· Address and resolve customer complaints or issues, ensuring a positive outcome and customer satisfaction· Efficiently operate the cash register, handle transactions, process payments, and ensure accurate cash handling· Stayed informed about current sales, promotions, and store products to provide accurate information to customers· Work closely with team members to ensure efficient store operations, including assisting in other departments as needed.· Help maintain a clean and organized store environment, including stocking shelves, managing inventory, and ensuring the cleanliness of customer service areas Show less

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  Army National Guard

  Jun 2013 - now

  Serves as the primary Verifying Official in the Georgia Army National Guard CenterAdministrator of HR policies and processesUnderstand and ensure compliance with applicable federal, state, and local lawsTriage all incoming calls and emails from employees Respond to employee inquiriesRecommends solutions to support request for accommodationsTracks and follows all assigned cases to closure to deliver high quality HR servicesEscalate and partner on complex matters with HR Manager as neededEstablish positive and interactive relationship with business partners to establish credibility with all levels of management to support successful implementation of the HR policies and processesRecommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performedCommunicate effectively with HR team, employees, program leaders and other business partnersExecute tasks with accuracy and in a timely mannerCollaborate with HR team and legal department to stay updated on relevant legislation and policiesPrepare, review, interpret, analyze, and update a variety of data, information and reports, and make recommendations depending on findingsEnsure meticulous attention to detail in all aspects of HR processesDeliver project work aligned to the objectives of the businessUse RAPIDS workstation to issue CAC’s for eligible military, civilian, retired civilians, contractors and foreign military personnelApproved and Suspend privileges if necessary and when directed by proper authorityVerifies identity and eligibility according to policiesEvaluate individual circumstances which may affect eligibility and provides explanation of the regulation in understandable terms Show less ·Wrote and updated security plans to meet ABCD, NIST, and PCI DSS guidelines as a team · Assisted in logging all help desk interactions, ensuring accurate and detailed documentation. ·Administered help desk software to streamline ticket management and issue resolution. ·Responded promptly to user requests for technical assistance via in-person, phone, chat, and email channels.·Diagnosed and resolved hardware and software issues, providing clear and concise instructions to users. ·Conducted research using available information resources to address and resolve technical queries. ·Advised users on appropriate procedures, promoting user education and empowerment. ·Followed up with customers to ensure complete resolution of issues, maintaining a high level of customer satisfaction.·Demonstrated proficiency in following help desk protocols and procedures. ·Identified and escalated situations requiring urgent attention to the appropriate resources. ·Redirected problems to the correct resource and tracked and routed problems and requests for documentation.·Conducted security risk assessments and applied controls·Generated and/or communicated multiple analysis reports using Microsoft Word, PowerPoint, and Excel·Monitored all issues and treatment plans documented in risk register and completed 95% of projects on time·Implemented zero trust to access specific company assets·Trained 100+ employees on information security to develop skills and establish consistent compliance to procedures·Designed, tested, and monitored resilience activities related to Emergency Response, Business Continuity (BCP), and Disaster Recovery (DRP) Show less

  • Human Resources Specialist

    Aug 2018 - now

  • Help Desk Specialist (25U)

    Jun 2013 - Aug 2018