Shahnur Rahman MEd.

Experience

• 

  Child Home English School

  Apr 2003 - Dec 2008

  ESL and ICT/Computer Science Teacher

  • Taught English to Grade 2 – 5 students • Taught ICT coursed to Grade 7 – 10 students • Provided a wide variety of literature including non-fiction to students • Encouraged peer evaluation to build confidence and ownership • Allowed students to offer their ideas without teacher interference • Developed literature circles – gives all students a chance to orally share their findings • Used technology to get students interested in literacy • Emphasized web etiquette and practical applications of technology for professional use • Planned and implemented curriculum to teach up-to-date technology to more than 30 students • Worked with the school to implement computer literacy program and technology use into day to day instruction Show less

• 

  OSI Inc. Burlington, Ontario

  Jan 2012 - Aug 2015

  Help Desk Support L1/L2

  • Setup network device deployment and disaster recovery• Maintained and monitored IDS, IPS for any security issues• Maintained and monitored tools for network packets• Maintained and solved any technical issues that may arise• First-rate problem-solving skills and the ability to excel in a fast-paced environment• Smart; analytical; able to understand abstract concepts. Maintained and installed all the servers, work stations, network printers, and other devices• Created lists for all necessary changes to equipment and created budget for the equipment accordingly• Created daily reports and submit the reports to the Director of IT for monthly review• Managed quality assurance program including on-site evaluations, internal audits, and customer surveys Show less

• 

  World Wide Logistics Inc.

  Sept 2015 - Jan 2017

  CROSS BORDER SPECIALIST

  Handled the Freight Forwarding division of the company.Managed fortune 1000 companies with customs requirements. Helped customers with documentation for cross border shipments. Demonstrated a keen sense of customer service skills, the ability to patiently and professionally deal with people in various states of stress and relaxations.Experienced the critical importance of being approachable and relatable.

• 

  DB Schenker - Schenker of Canada

  Sept 2017 - Jan 2019

  WMS Specialists (IT Support)
• 

  Ryder Supply Chain Solutions

  Jan 2019 - Dec 2019

  IT Analyst