Eman Madkoor

Experience

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  Gold's Gym Arabia

  Aug 2006 - May 2009

  Fitness Instructor

  Key responsibilities• Give alternative exercises during workouts or classes for different levels of fitness• and skill Monitor clients’ progress and adapt programs as needed.• Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment.• Give clients information or resources about nutrition, weight control, and lifestyle issues.

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  Chamelle club and spa

  Oct 2009 - Dec 2012

  Fitness program manager

  Key responsibilities• Assuring spa and fitness facilities staff medical certifications validity all year long• Manage certification courses schedules for spa staffers and fitness activities trainer in accordance to established certification deadlines and requirements• Conduct assigned supervisory floor duties.• Management of clients inquiries and complaints in accordance to established standardized process

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  REMA fitness club

  Feb 2013 - Dec 2015

  Center Manager

  Key responsibilities• Disseminate standardized coaching and development material for training staff incl. actual delivery of assigned courses.• Created club equipment preventive maintenance master plan inc. process, forms/template, parts check-list, checks and replacement timelines• Assure cleaning and equipment inventories are all in check and at adequate levels; incl. preparation of replenishment paperwork and monitoring of process from order initiation to final receipt• End-to-end management of center budgetary activities incl. required top management reporting requests. Show less

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  Transformation fitness club

  Dec 2016 - May 2018

  Operations Manager

  Key responsibilities• Track members subscriptions cycle assuring member onboarding activities and subscription pre-expiry notification are conducted according to established process. • Report members satisfaction feedback and churn minimization recommendations to management.• Accountable for assuring all digital channel and front desk inquiries are handled properly and promptly• Assure club is in constant compliance with medical and sporting certification operational requirements. Show less

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  Sonesta Hotels

  Jun 2019 - Aug 2019

  Guest experience department associate

  Key responsibilities• Part of my master degree studies; I was enrolled in a 3-months collage sponsored training program in customer facing administrative supervision duties. Assignments incl. coordinating with front desk staffers to assure:o Guests stay feedback is captured via available conventional and digital channels; that is through tracking feedback acquisition within a defined post-stay calendar days and assuring that front desk send notification to encourage customers to leave feedback accordingly.o Guest services and booking are delivered in accordance to original booking.o Guests special requests are fulfilled during their stay, incl. tracking any deviation and communicating challenges to guest experience department manager Show less

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  Mfazarabia

  Nov 2020 - Jul 2021

  Executive assistance, CEO/C-suite

  Key responsibilities• primary communication point of contact for internal and external stakeholders on all matters pertaining to CEO office• Coordinates all activities related to executive outreach and external communication• Manage CEO and senior leadership team (SLT) calendar; incl. composing and preparing related planning interfaces correspondence; managing travel itineraries, and compiling and distributing MoMs.• coordinates company c-suite meetings logistics.

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  Bunyan Company | شركة بنيان

  Jul 2021 - Dec 2021

  Hospitality courses instructor | trainer

  Key responsibilities• Sourcing and development of training material according to assigned educational domains and targeted learning subject; duties incl. customization of content in relevance to local culture and customs• Classroom training content delivery

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  Jeddah International College كلية جدة العالمية

  Jan 2022 - Jan 2023

  Sporting activity manager

  Key responsiblities:End-to-end accountability for developing collage students and beneficiaries sporting and wellbeing activities ranging from internal collage activities to sponsorship of extra-curricular events pertaining to competitiveness country-level programs. Duties incl. * Function policies and processes development (greenfield project)* Annual business cycle department budget planning incl. development of yearly-calendar events and program proposals, business cases, feasibility and efficacy assessment, executive funding requirements pitch; collecting commercial bids, monitoring execution and tracking related expenditures and overheads* Development and monitoring of collage internal sporting talent scouting and sourcing process* Establishment and supervision of students year-round wellbeing consultancy program and related collage wide communication channels* execution monitoring for collage sporting curriculum.* Operational supervision of sport trainers, admin staff and volunteering students working or participating in the faculty year-round activities Show less