Roland Huber

Experience

• 

  McAfee

  Mar 1999 - Jun 2014

  Leading the global Problem Management IT Team- Reporting of KPIs and Metrics to the IT Leadership Team (weekly & quarterly)- Accountable for Problems according the ITIL Standard from detection to elimination- Decision Guidance on investments, expenditure of work and risk assessment - Implemented fully automated dashboards about the Problem Management status in BMC Remedy / Xtraction- Complete customisation of the Problem Management Module in Remedy- Introduced industry standard KPIs and Metrics according ITIL standards- Implemented ITIL standards for managing Problems - Built and introduced regular training courses for the global IT staff on Problem Management techniques- Implemented execution Process Flows for all aspects of ITIL based Problem Management standards Show less Leading a global team of technical experts in their field- Mobile Device Management (BlackBerry Enterprise Server, Good Technology, iOS Mobile Device Manager)- Global Client Systems Patch Management (IBM Endpoint Manager / BigFix)- Global Desktop Client Management (SCCM, McAfee ePO)- Global Virtual Client Management (Citrix XenClient, Citrix XenApp)- Global Client Security Management (Firewall, Anti-Virus, Intrusion Prevention, Group Policy, End Point Encryption)- Global Client Computer Migration from the Standard Windows operating environment (>8500 clients) to a new Windows version (establishing the backend technology and reporting infrastructure)- Introduction of Mac OS X as standard operating environment (developed and executed a Secure Mac distribution standard, globally)- Implemented the Early Life Support for new services derived from the Enterprise Client Architecture Team (Service Transition Implementation)- Moved from a manual Software Deployment to fully automated Operating System and Software Deployment (based on Microsoft SCCM) Show less Leading the IT Field Operations team in Europe, Middle East and Africa- IT Support Operation for over 30 offices in the EMEA region- IT infrastructure of these offices- IT integration during office relocations and from acquisitions- Consistent high level of IT support regardless of country, culture and time zone- Relocation of the Sales Headquarter Office in Amsterdam in close collaboration with the EMEA President and Facilities- Coordination and implementation of the first “Executive Briefing Center” in EMEA (Amsterdam)- McAfee Office Moves in Moscow, Brussels, Stockholm, Saudi Arabia, Linz Show less Leading an IT Field Operations team in Europe, Middle East and Africa- IT Support Operation for 20 offices in the EMEA region- IT integration during office relocations and from acquisitions- Integration of Safeboot (>500 employees / headquarter based in my region)- Integration of DLP (>50 employees / headquarter based in my region)- Contributed to the integration of Secure Computing (>1000 employees)- Re-organisation of regional responsibilities throughout my team - McAfee EMEA Headquarter office move in Cork, Ireland- McAfee Office Moves in my region: Johannesburg, Hamburg, Tel Aviv, Amsterdam, Nieuwegein, Dubai- Consolidation of various offices in Central Europe (Frankfurt, Zurich)- Introduced and executed the Staff Development Initiatives (Individual Development Plans and Cross-Skilling)- EMEA Technology & Solutions Review / Architecture Review (Implemented a life cycle management)- Business Continuity Project (Eliminating Single Points of Failures, Disaster Recovery, Contingency Planning)- Performance Tracking and Benchmarking (Reporting, Design, Implementation) Show less

  • Manager of Problem Management in IT Operations

    Oct 2012 - Jun 2014

  • Manager Enterprise Client Services

    Dec 2011 - Oct 2012

  • Manager IT Field Operations EMEA

    Dec 2010 - Dec 2011

  • Team Lead IT Field Support, EMEA

    Jan 2009 - Dec 2010

  • IT Support Supervisor Germany

    Oct 2001 - Jan 2009

  • IT Support Munich

    Mar 1999 - Oct 2001
• 

  FireEye, Inc.

  Jul 2014 - Oct 2021

  Responsible for Global Endpoint Architecture and Operations.Leading the global team of technical experts in their field- Mobile Device Management- Client Systems Patch Management (IBM Endpoint Manager / BigFix / Jamf Pro)- Desktop Client Management (SCCM (MEM) / Jamf Pro / Intune)- Virtual Client Management (Microsoft Azure WVD)- Client Security Management (Close Partnership with InfoSec on design, deploy, operations)- Client Vulnerability Management (Agile response to critical vulnerabilities in close partnership with InfoSec)- Design, Build, Operation of the System Infrastructure for Endpoint (SCCM (MEM), JAMF Pro, MDT, WSUS, etc) Show less

  • Manager, ETS Endpoint Architect and Operations

    Jan 2021 - Oct 2021

  • ISS Endpoint Architect

    Jul 2014 - Jan 2021
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  Mandiant

  Oct 2021 - Nov 2022

  Manager, ETS Endpoint Architecture and Operations

  Responsible for Global Endpoint Architecture and Operations.Leading the global team of technical experts in their field- Mobile Device Management / Unified Device Management- Client Systems Patch Management (Intune/ MECM / Jamf Pro)- Desktop Client Management (Intune/ MECM / Jamf Pro)- Virtual Client Management (Microsoft Azure)- Client Security Management (Close Partnership with InfoSec on design, deployment, operations)- Client Vulnerability Management (Agile response to critical vulnerabilities in close partnership with InfoSec)- Design, Build, Operation of the System Infrastructure for Endpoint and Mobile Devices Show less

• 

  Google

  Nov 2022 - now

  Manager ETS Endpoint Architecture and Operations