
Raima Ahmed Khan
Customer Relations Manager

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About me
Assistant Operations Manager at MBM (Etisalat Channel Partner)
Education

The Institute of Management Sciences
2009 - 2011Masters in Business Administration (MBA Finance) Finance, General 3.18Activities and Societies: Table Tennis Championship

University of the Punjab
-Bachelor's degree ENGLISH LANGUAGE AND LITERATURE/LETTERS
Experience

JS Bank
Apr 2011 - Dec 2012Customer Relations ManagerJob responsibilities:• Accounts Opening• Cheque book maintaining, delivering and handling responsibilities• ATM/Debit cards maintaining, delivering and handling responsibilities• Accounts Reactivation, using Temenos system• TDR booking, statements issuing• Providing valuable services to customers• Managing and maintaining handsome portfolio• Supervision of customers facing problems with banking services• Develop positive relationships with multiple internal departments Show less

Cedar Financial
Jan 2013 - Sept 2014Liaison ManagerJob responsibilities:• Liaising with offices and local agencies throughout the world• Daily update the invoices ledger and reconcile them• Enforce local offices to provide progressive reports and emphasis collections• Updating and reporting financials• Excellence in working remotely as well• Responsible for managing 70% of the department's revenue• Contacting debtors via telephone/ email• Listening carefully to the situations and issues related to debtors• Negotiating payment plans and preparing debtor statements Show less

Connection Chauffeur LimoUAE.com
Oct 2014 - Dec 2016Assistant Finance ManagerJob responsibilities:• Daily cash position, payments, receipts entry. Creditors invoicing and follow up• Purchase orders processing and reconciliation. Day-to-day accounting and maintenance of invoices in SAGE• Maintain asset, pre-paid, leasing etc. registers. Reporting the P&L and reconciliation of balance sheet accounts• Ensure accurate and timely monthly, quarterly and year end close• Process payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.• Verify items billed against orders and reconcile differences through follow-up with the vendor and other employees. Enter, update, and retrieve accounting data from systems Show less

MBM Al Sharq (Etisalat Channel Partner)
Jan 2017 - nowAssistant Operations ManagerJob responsibilities:• Demonstrate training programs and sales enhancement programs of all Etisalat Consumer products to respective sales team• Review inter-company billings to Etisalat, including the follow up of payment (claw-backs/non compliance etc)• Arrange payroll for every employee (sales staff along with the commission structure)• Conduct and participate in meetings on monthly and weekly basis to evaluate performances of every employee.• Prepare reports on weekly and monthly basis Show less
Licenses & Certifications

CAT - ACCA
SKANS School of Accountancy
Languages
- enEnglish
- hiHindi
- arArabic
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