Philip Paradias

Experience

• 

  Techni connexion

  Jan 2003 - Jan 2004

  Technical support
• 

  3Men@Work Integrated Networks Inc.

  Jan 2005 - Jan 2009

  Seniour Helpdesk Representative

  - Help-desk work involving troubleshooting Bell and Videotron internet circuits. Supporting corporate clients as well as residential end users- Responsible for setting up and maintaining servers remotely and at a data center.- On call duties responding to calls involving Monitored data circuits.- Mail server administration duties.- Hardware support and management at Local DataCenter

• 

  ROE Logistics

  Jan 2010 - Jan 2011

  IT Helpdesk representative

  Help desk / Network support for inter office employees of ROE Logistics based in Quebec, Ontario, British Colombia New Jersey and Philadelphia

• 

  Ubisoft Montréal

  Jan 2011 - Aug 2013

  System Administrator / Deployment Specialist

  - System Administration tasks of Hardware at data center, and on the amazon cloud (AWS)- On-call responsibilities providing support for games at Montreal Data center monitored in Nagios monitoring system, as well phone support for managed Amazon Network infrastructure.- Deployment of new versions of games in development as well as building and maintaining supporting the underlying network services the the games are dependent on.

• 

  Intelerad Medical Systems

  Aug 2013 - Mar 2021

  • PACS architecture planning for new and existing clients.• Creating Hardware Recommendation documentation for customers (Dell and HP)• Diagnosing system (Linux) performance issues, and general OS issues and initiating corrective action. • Re-architecture planning for clients PACS. • Creation of Run-books for Upgrade planning and execution. • Providing 4th level support for issues and client escalations.• Dedicated resource for deployment, maintenance and special projects for top tier clients in the company.• Responsible for building new procedures and documenting them for Production engineering and other technical teams within the company.Accomplishment example:Over the course of a year I was responsible for performing a highly complex re-architecture of a large customer Medical PACS network (The veterans administration). This involved decommissioning 50 servers that were end of life, performing weekly config changes to utilize newly deployed hardware and coordinate with Intelerad's Support team to ensure a smooth transition to the new architecture with minimal impact to our customer's users. Technologies used:Servers:RedHat Enterprise Linux / Centos Release 6,7,8Dell and HP serversDatabases:SybasePostgresWeb Services;Apache / TomcatHypervisors:VMWare VsphereKVMDocumentation:Wiki style documentation (Moin Moin)ConfluenceText Editors / tools:VIMLibreOfficeVisualStudio CodeData Transfer:RSYNCBug tracking / Software Collaboration:JiraMercurialGITInstant messaging:Slack Google Chat Show less • Deployment of new software releases and full PACS software upgrade• Re-architecture of client’s PACS networks.• Planning for and executing Disaster recovery scenarios where time is of the essence in getting a client’s server or servers back into production as soon as possible after a hardware failure.• Scheduled Evergreens of customer's Linux servers in the field after 5 years of service, Dell, HP, and Virtual Machines. - Ensured all data from the customer's old servers are copied over using rsync to the new hardware - Schedule the cut-over to the new server hardware when the hospital / clinic is closed of has a pre-defined maintenance window.• Responsible for creating and maintaining a variety of procedures used by the CIS team on a daily basis, including disaster recovery scenarios.• Deployment of new customers.• Server additions for existing clients - Preparation of config files to introduce new server into a client’s PACS network. - Highlight any network of hardware issues to the client if encountered and ask for a timely resolution before deployment can proceed.• Decommissioning of servers after 5 years of service• Work on general issues in the ticket queue when possible on a daily basis• Assist members of the deployment team with config file peer reviews.• Open bugs in bugzilla tracking system for new bugs encountered in a software release.Accomplishment example:I was responsible for upgrading a client's medical PACS in collaboration with the Production Engineering team. This upgrade was atypical, in the internal testfarm I helped build a procedure, and expose many bugs before carrying out the work in the customer's production environment. The result was a seamless upgrade with no downtime for the customer's users, which greatly impressed the client. Show less

  • System Architect

    Aug 2019 - Mar 2021

  • Client Infrastructure Services Specialist

    Aug 2013 - Aug 2019
• 

  CN

  Apr 2021 - now

  IT System Design Core Analyst Solution System Integration

  IT System Design Core Analyst Solution System Integration at CN.