Marcos Ramos

Experience

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  Mirosa - Ceras e Velas, Lda.

  Sept 2003 - Feb 2013

  Operations Manager

  Served as Operations Coordinator; Manufacturing Supervisor; Order preparation and dispatch; Quality control; Wastes and environment management; Relations with suppliers and customers.Ensured customer retention through regular contacts.Managed and updated customer’s accounts efficiently.

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  Verniz mate

  Mar 2008 - Jul 2009

  Business Owner

  Owned a small business (bar) where I was responsible for the management of all business-related issues: Operations Management; Procurement; Art Direction; Human Resources; Marketing; Communication and Public Relations.

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  REDITUS SA

  Feb 2013 - Aug 2014

  Promoted to Team Supervisor and was responsible for team management, workflow distribution and control, daily report to client manager, coaching the team, work analysis, optimization and instructions manual construction of new tasks to be performed by the team.Had regular meetings with other teams (personal credit, etc.) and I had also some client management tasks in a daily basis, managing the work between the bank and the team. Served as Operations Technician and worked in Credit Operations Management, Business & Corporate, validating documentation and entering data in bank system. Promoted to Quality Support Manager where I was responsible for corporate team processes quality control, coaching and assisting the team supervisor.

  • Supervisor

    Jan 2014 - Aug 2014

  • Operations Technician / Quality Support Manager

    Feb 2013 - Jan 2014
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  CGI

  Sept 2014 - Sept 2014

  Customer Service Officer / Supervisor

  Communicated effectively with teams in the program to ensure quality and timely expedition of customer requests.Handled the tasks of preparing customer correspondence and updating customer files.Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization.Worked as Business & Corporate BPO Team Supervisor at BPI Bank - Credit Operations Management: workflow management, training, assign work, team motivation, evaluate performance; engagement of new tasks and its optimization. Show less

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  Oxigen - Gráfica Digital

  Oct 2014 - Jan 2015

  Deputy General Manager

  Assisted General Manager (GM) and take over his tasks when GM is not available; Administrative Management; Implementing Startup Company and its Business Procedures; Responsible for Information System (ERP) Operation; Controlling Cost and Expenditure; Treasury Management & Accounting; Suppliers Valuation & Negotiation; Human Resources Management; Stocks & Warehouse Management; Implementing and Maintaining Quality Standards; Commercial Management & Budgeting; Preparing reports to holding and shareholders. Show less

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  JPR Motors

  Sept 2015 - Feb 2016

  Customer Service Manager

  Provide excellent customer service; Help in development of customer service policy; Sales & procurement; Brand activation; Community management; Public relations and Event planning; Racing Department coordination; Administrative tasks; Motorcycle service.

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  TGA | Consultores de Gestão

  Mar 2016 - Dec 2021

  Strategy & Corporate Finance Consultant

  Work as strategy and corporate finance consultant in TGA. My tasks include: Management & Strategic Consulting; Financial Analysis; Financial Consulting; Budget Control; Strategical planning and execution; Valuation models development; Financial modeling; Corporate Valuation and support to M&A projects; Balanced Scorecard Construction; Risk Management; Entrepreneurship projects support; Portugal2020 (EU Funds) Investment Projects; SME's qualification projects.

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  Casper Ventures

  Dec 2021 - now

  Operations Manager

  Making sure things get done! Not Business as Usual!Portfolio management, advisory and support; Financial planning and controlling of portfolio companies and projects; Project management and partnerships fueling; Managing and tracking relationships and communication; Qualifying and tracking new investment opportunities; Upper management support.

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  Admincore

  Jan 2024 - now

  Operations Manager