Chris English

Experience

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  Pontypridd Precision Engineering Ltd

  Sept 1993 - Mar 2004

  Quality Manager

  Implementation and maintenance of quality assurance systems within an Engineering environment.

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  ELITE Supported Employment Agency Ltd

  Mar 2004 - now

  Operations Manager

  SERVICE MANAGEMENT / DEVELOPMENT The effective management and deployment of resources to ensure that the desired service outcomes are achieved at a minimum cost to the organisation.  To co-ordinate the deployment of staffing resources. To manage staff rotas, timesheets and jobtraining cover, as required. To authorise annual leave, noting the appropriate systems in conjunction with maintaining and noting all relevant systems for other forms of leave. Leading the development, implementation and maintenance of quality management systems for identified projects.  Leading, motivating, developing and enabling training for identified staff to achieve the organisation’s objectives.  Evaluate and develop services for their identified project area, including job finding and training provision as necessary. Provide appropriate presentations to promote the organisation to a variety of groups.  Seek continually to develop and improve procedures and review implementation against agreed standards performance indicators and legislation.  Implementing changes in procedures, practices and systems to achieve an organisational culture which is routed in customer care and operational efficiency. FUNCTIONAL RESPONSIBILITIES To be the driving force in the delivery and design of programme content that will enthuse and motivate people to progress towards employment and to get on in the workplace. To manage and evaluate programme content to meet the needs of learners and contracts across multiple areas. To ensure the achievement of contractual performance targets through delivery against a range of contract measures. To plan, prepare and complete all necessary documentation to ensure adherence to contract / quality compliance, Awarding Body and inspection requirements. To source suitable accredited training To act at A.I.V. Show less

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  Elite Supported Employment

  Mar 2004 - now

  Training Manager

  Managing the provision of high quality, cost effective services to people with disabilities.Direct the management activity of projects and staff.Implement policies, procedures and strategies.Co-ordinate staff resourcesDeveloping and delivering training to staff to achieve the organisations objectives.