Doug Steinke

Experience

• 

  U.S. Army and Army National Guard

  Aug 1987 - Oct 1999

  12B Combat Engineer / 77W Water Treatment Specialist - Sergeant
• 

  DecisionOne

  Mar 1997 - May 2019

  Senior Customer Service Engineer, Support Specialist

  Hardware, software, networking, wide format digital printing, RFID technology, sortation systems, data centers, servers, SAN, storage arrays, major airline systems, metro library systems. Field engineer and instructor.

• 

  Crocs

  Jun 2019 - May 2022

  Manage the day-to-day IT operations at the Crocs North American Distribution Center, leading IT support teams across three shifts. Hire, train, and mentor IT EUC Engineers, responsible for career guidance, payroll and employee performance metrics. Create IT process documentation for training and knowledge base. Ensure highest level of IT customer service and SLA attainment, maintaining the lowest incident MTTR across all global End User Computing teams. Manage team ticket queues and performance. Procure, configure, and deploy office/warehouse IT equipment across two DC’s. Manage vendors to ensure timely delivery of products and services to meet target deadlines. Show less

  • Supervisor, Senior IT End User Computing Engineer

    Jun 2020 - May 2022

  • IT Support Services Analyst

    Jun 2019 - Jun 2020
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  One GI®

  May 2022 - now

  • Sr. IT Infrastructure Engineer

    Sept 2024 - now

  • Information Technology Operations Manager - North Region

    May 2022 - Sept 2024