Ali Arsalan

Experience

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  Solutions Corporation

  Jan 2021 - Jan 2022

  Customer Service Representative

  Key Responsibilities:• Managed Pipedrive calender and scheduled meetings with new and existing clients.• Conducted extensive research to identify potential clients.• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.Key Achievements:• Resolved 92% customer queries under 8 minutes• Created email templates that increased positive responses by 22%.

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  OTSS (ON TIME STAFFING SOLUTIONS)

  Feb 2022 - May 2023

  Client Relationship Manager

  Key Responsibilities:• Assisted clients with queries and concerns, paying attention to special needs or wants.• Followed up with existing clients via phone and email to maintain relationships.• Organized and maintained record of information obtained from client interactions.Key Achievements:• Answered inbound calls at a ratio of 100% calls answered within 15 secs and made 100+ calls each day.• Secured a contract in Feb 2023 with Coey Stairs & Railings that generated $12,000 revenue. Show less

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  Elite English

  Jun 2023 - Sept 2023

  Social Media Manager

  Elite English is an online language-learning platform. In my project-based role as a Social Media Manager, I achieved the following:• Developed and maintained the content calendar to ensure consistent and engaging content across all social media platforms.• Planned and executed paid ad campaigns to achieve SMART goals for awareness and engagement.• Analyzed key social media metrics to optimize content strategy and drive improvement.

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  My Company Formation

  Jul 2023 - Jan 2024

  Corporate Sales Executive

  As a Sales Executive, I navigated the intricate landscape of client engagement and revenue growth. My role involved forging meaningful connections with clients, understanding their needs, and delivering tailored solutions. With an empathetic approach and effective communication and listening skills, I played a pivotal role in driving successful closures. This experience, along with that of customer service, laid the foundation for my evolution into the realm of social media marketing.1. Cultivated a robust client base through personalized interactions, leading to improvement in customer loyalty and repeat business.2. Fostered strategic partnerships with key clients, contributing to growth in long-term collaborations and revenue.3. Introduced a client feedback system, addressing concerns promptly and achieving an enhancement in overall client satisfaction.4. Established a reputation for exceptional customer service, reflected in an increase in positive client testimonials and referrals. Show less

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  Hiba's Crafts

  Jul 2023 - Sept 2023

  Social Media Manager

  During this two-month project, I successfully managed and grew the brand's social media presence. My role included the following:- Managed social media for Hiba's Crafts' Instagram account remotely- Curated engaging content and implemented strategic campaigns- Fostered community engagement to enhance brand visibility- Conducted product photography to showcase offerings

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  Grow High Marketing

  Dec 2023 - Aug 2024

  Social Media Manager

  As a Social Media Manager at Grow High Marketing, I manage the digital presence for our esteemed clients, including FinCash Motors and Auto Garage Katy. My role involves creating compelling content, managing Facebook, Instagram, and TikTok profiles, and planning campaigns to elevate brand visibility and engagement.1. Planned and executed organic and paid advertising campaigns, driving significant audience growth and interaction.2. Maintained visually consistent and appealing social media feeds, ensuring a cohesive brand image across platforms.3. Leveraged Canva Pro to create visually stunning posts, capturing audience attention and fostering brand loyalty.4. Implemented innovative automation solutions, incorporating ChatGPT for research and task streamlining, enhancing efficiency and productivity. Show less

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  SkyLift Marketing

  Apr 2024 - now

  Social Media Manager

  As an SMM at one of Pakistan's premier marketing agencies with a global client base featured in VOGUE, FORBES, NBC, Fox, and CNN, I perform the following duties:- Research viral content ideas for our clients' marketing strategies.- Write content for various social media channels, tailored to each client's voice and target audience.- Manage a team of graphic designers and video editors to produce high-quality content.- Monitor social media trends, analytics, and performance metrics to optimize content strategy.- Stay up-to-date with industry trends and platform updates to continuously refine social media strategies. Show less