Bradley VanSpriell

Experience

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  Thrivent Financial

  Sept 1999 - May 2004

  • Assisted with corporate help desk support requests (help desk phone line and email) at peak volume times• Mentored/trained new help desk employees• Participated in a special team assigned to facilitate the combination of two help desk structures into one functioning unit following the merger of Lutheran Brotherhood and Aid Association for Lutherans into the company currently known as Thrivent Financial for Lutherans• Led a team in charge of Software Licensing and Deployment Provided front line Information Technology support for corporate employees via the help desk phone line and email

  • Technology Service Analyst (Level II)

    Apr 2002 - May 2004

  • Technology Service Analyst (Level I)

    Sept 1999 - Apr 2002
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  Thrivent Financial for Lutherans

  May 2004 - Jul 2013

  • Provide technical support to maintain optimal functionality of all Investments hardware, software, web applications, and mobile computing devices.• Execute numerous small and large projects related to hardware and software upgrades and new deployments• Maintain and test quarterly, the Investments business continuity (disaster recovery) infrastructure• Facilitate “voice of the business” learning sessions with key business leaders in order to evaluate current and future needs, and plan to meet those needs.• Maintain a “VIP” level of customer service for the Investment Divisions members Show less • Provided primary support for personal computer hardware, software, printing, web applications, and Blackberries for 120 Minneapolis based members of the Investments Division of Thrivent Financial • Planned and deployed upgrades to existing computer hardware, software, and Blackberries• Lead special projects, including an Incident and Problem management trend analysis task force that met regularly to plan implementation of process improvements designed to reduce the number of incidents and problems for identified trends Show less

  • Operations Analyst-Investments Technical Support

    May 2010 - Jul 2013

  • Technology Service Analyst (Level II)

    May 2004 - May 2010
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  Thrivent Charitable Impact & Investing®

  Aug 2013 - now

  Technology Support:Donors, Field Representatives, Internal StaffData Analytics and Business IntelligenceDevelop tools to examine data and discover trends and insights that can inform business decisionsReporting:Gathering, developing, validating and analyzing data and data requirements.Business Process Improvement:Workflow mapping and process improvements; New technology initiatives; Training and Productivity enhancementsProject SupportTechnology enhancements; Hardware and Software upgradesDisaster RecoveryCreate and maintain a disaster recovery plan for LCF data and technology Show less

  • Senior Technology Associate

    Aug 2013 - now

  • Technology Associate

    Aug 2013 - now