Colleen Horan

Experience

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  Orangetown Mighty Midgets Soccer League

  Aug 2005 - May 2011

  Referee
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  CVS Pharmacy

  Oct 2009 - Aug 2012

  Customer Service

  Cashier/ Customer Service/ store and product upkeep

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  Little Scoops

  Feb 2011 - Aug 2011

  Party Coordinator/ Ice Cream Retail

  Led age appropriate (ages ranging from 2-10) birthday party games and activities focused on getting everyone involved and having fun. Served pizza and ice cream (party and retail) and responsible for cleanup and closing the store.

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  Clarkstown Parks and Recreation Summer Camp

  Jun 2011 - Aug 2014

  Camp Counselor

  I was responsible for my own group of 6th-10th grade children for ten hours a day: organizing, playing, managing, teaching and mentoring them for 8 weeks of the summer.

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  Fanshawe Inc. Rockland Electric

  Mar 2013 - Sept 2016

  Office Manager

  Generate job bids/proposals, price proposalsCreate government project bindersInsert invoices and bills into QuickBooks and Excel Manage email and phone callsOrder blueprints, project equipment, filing, paying billsFax, email, Powerpoint, Excel, QuickBooks,

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  Buffalo Wild Wings

  Jul 2013 - Mar 2014

  Server

  Hostessing, Serving, Expo, Stock/Restock, Cleanup and Closing

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  New York Presbyterian Hospital

  Jun 2014 - Sept 2016

  Mental Health Worker- Per Diem

  Worked very closely with patients, providing for and assisting with their journey toward attaining and maintaining physical, psychological and emotional health, comfort, and safety. I originally worked solely in the adolescent unit, but after some time I transitioned to a floating position, which gave me the opportunity to experience working with patients in all of the units of the hospital.

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  YMCA

  Sept 2014 - Dec 2014

  Activities Assistant

  Mentoring kids ages 4-11 in an after school program. We play games, do crafts, teach various science, nature and theater lessons and review and complete homework assignments.

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  USIS, Inc.

  Sept 2015 - Jul 2016

  Client Solutions Administrative Assistant
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  American TESOL Institute

  Sept 2016 - Apr 2018

  English Second Language Teacher

  In September 2016 I moved to Bangkok and got a TESOL certification. By November I was employed as a Kindergarten teacher at a private school located in a suburb just outside of the city. I taught my 31 students Math, Science, Reading, Phonics, Art, Cooking and the weekly topic through curriculum and teaching aids that I developed myself.

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  EF Education First Teachers

  Jun 2018 - Jul 2018

  ESL Teacher

  Taught several English and elective summer courses to international students aged 12-25 at varying levels of English fluency.

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  CANDLE Rockland

  Aug 2018 - Dec 2019

  Prevention Educator

  Traveled to elementary, middle and high schools throughout Rockland County facilitating programs that teaching students important social emotional skills, decision-making strategies and goal setting. The programs are tailored to meet the needs and grade level of the students; topics spanned from understanding our emotions and recognizing feeling cues from others, to peacefully resolving conflicts, addressing and explaining how to handle situations involving bullying, social pressures, drugs and alcohol and how to stay safe and appropriate in the digital world. Students are given the opportunity to express themselves and talk through situations, both real and hypothetical, to help them navigate through current transitions and growth and to develop and build the confidence and communication skills for a safe and bright future. Show less

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  Law360

  Jan 2020 - Jan 2024

  Oversaw top corporate and enterprise accounts to provide proactive and consistent management and support. Established relationships and communicated regularly to ensure maximized use and understanding of platform, products, content and tools. Collaborated with cross-functional teams regarding product strategy and account plans to mitigate churn and increase customers' value for investment. Identified and shared leads and upsell opportunities with Sales and/or Product Specialists.Crafted user-friendly resources and carried out virtual presentations, onboardings and training sessions in order to facilitate customers' efficient engagement of Law360’s products. Advocated for customers internally, working closely with cross departmental teams to ensure thorough care and resolution. Show less Main point of contact for all existing and potential customers. Collaborated with Sales, Marketing, Business Operations and Fulfillment to ensure clients received prompt and efficient service and satisfaction. Identified lead opportunities, orchestrated account configurations and provided exceptional support throughout customers’ relationship. Oversaw usage reports and supervised account statuses and updates. Conducted calls to explain products and plan options, assist in billing and payment-related queries, troubleshoot and resolve any concerns. Show less

  • Customer Success Specialist

    Jan 2023 - Jan 2024

  • Client Relations Specialist

    Jan 2020 - Jan 2023
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  Club Pilates

  Nov 2020 - now

  Instructor