Hefzi Monge

Experience

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  Four Seasons Resort

  Jan 2003 - Mar 2010

  Team Management
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  Hewlett Packard Enterprise

  Jan 2011 - Nov 2016

  Information Technology Service Desk Team Lead
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  DXC Technology

  Nov 2016 - Mar 2018

  Automation Global Project Team Manager for Service Desk

  I enable automation in the Service Desk and End user environment through a catalog of services that integrate RPA, Scripts and more.

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  DXC Technology

  Sept 2018 - Apr 2021

  Creating healthy network and building rapport with multiple Account leads and delivery teams to deploy Automation and improve Client experience Preparing the Leads to enable Grass Root Automation for DXC

  • CX lead

    Feb 2020 - Apr 2021

  • Bionix Adoption Project Manager Lead for Technology, Media & Entertainment, Telecommunications

    Mar 2019 - Feb 2020

  • Industralized Delivery Model Project Automation Lead at DXC Automation COE

    Sept 2018 - Mar 2019
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  DXC Technology

  Jun 2021 - Apr 2022

  • QA Global Lead for MS Account

    Nov 2021 - Apr 2022

  • Customer Obsession Lead

    Jun 2021 - Nov 2021
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  Las Catalinas, Costa Rica

  May 2022 - Aug 2024

  Product Manager

  Design, develop and refine Products for Residential Management, Finance, Sales, Marketing and Human Resources. Drive Continues improvement and KPI results for key leadership goals.

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  Elite Technology

  Aug 2024 - now

  Senior Project Manager