Debbie Tudor

Experience

• 

  RBS Group

  Dec 1997 - May 1999

  Senior Manager

  Senior Manager leading c900 staff across 3 locations in providing customer service via call centre and processing centresPrevious roles managing a group of Retail branches and prior to that c10 years in Corporate relationship management roleLast year assigned to a project to move processing work to Group Global facility in India

• 

  Royal Bank of Scotland

  Apr 2009 - Sept 2013

  A role which brings together previous experience in Lean transformation, operational change delivery and strategy development. Activity will focus on delivery of Helpful Banking and ensuring front line service meets customer needs.Key responsibilities include diagnosis, design and implementation of service improvements to reduce waste, increase customer service experience and remove root cause of service delivery issues. This involves supporting and guiding business operational managers to implement sustainable change and maximise efficiencies. Ongoing continuous improvement and identification of service enhancement opportunities is essential and the role includes the management and response to frontline ideas which generate opportunities to make real changes. Finally the role is responsible for the maintenance of internal proces guidance and frontline help facilities, maintaining documentation and standard guides that are used to deliver consistent and compliant service across a widely distributed network Show less

  • Head of Service Improvement Delivery & Lean, Retail Bank

    Jul 1978 - Sept 2013

  • Senior Lean Leader

    Apr 2009 - Jun 2011
• 

  HSBC

  Feb 2014 - now

  Responsible for managing and executing significant process re-engineering effort as part of the Groupwide transformation programme

  • Senior Subject Matter Expert

    Jan 2020 - now

  • Head TOM Delivery Wholesale Operations

    Jan 2018 - Dec 2019

  • Senior Process Consultant

    Feb 2014 - Jan 2018
• 

  A whole new world awaits

  Dec 2019 - Jan 2020

  Retired

  Time to have some fun