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A Chai C Yang

A Chai C Yang

Waiter

Followers of A Chai C Yang116 followers
location of A Chai C YangBangkok, Bangkok City, Thailand

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  • Timeline

  • About me

    .

  • Education

    • The University of Queensland

      -
      Master’s Degree Professional Accounting

      Activities and Societies: Thai student association at UQ. SPSS

    • Queensland University of Technology

      -
      Bachelor of Business Banking and Financial Support Services

    • RMIT University

      -
      Master of Technology (M.Tech.) Computer Software Engineering

      Activities and Societies: Volunteer IT and English teacher.

    • มหาวิทยาลัยสุโขทัยธรรมาธิราช

      2021 - 2023
      นิติศาสตรบัณฑิต (น.บ.) Law

  • Experience

    • Lemongrass Thai

      Feb 1999 - Dec 1999
      Waiter

    • Thai Palace Restaurant

      Jan 2002 - Jan 2003
      Waiter

    • Golden Circle

      Oct 2003 - Sept 2004
      Dispatcher

    • Lonimar Australia

      Jan 2006 - Jan 2007
      Food Process Worker

    • Carrick Institute of Education

      Feb 2007 - Oct 2007
      Network Support

      - Access control and systems administration.- LAN setup, software and server installations for new buildings and computer labs.- Experience with managing relationships with suppliers for the repair and maintenance of printers and supply of consumables. - Familiar with Microsoft SQL 2005 including basic scripts.- Involved in data integration of the newly installed MS Dynamics GP.

    • Thomson Reuters

      Nov 2007 - Jun 2014
      Technical Specialist

      - Provide technical, data and software functionality support directly to corporatecustomers in Asia Pacific particularly ASEAN customers over the telephone, E-mail, instant chat and remote support tool.- Identify, research, resolve or escalate technical issues. Liaising with various teams globally to resolve customer queries and maintaining customer satisfaction.- Track support queries using online Customer Relationship Management System (Siebel).- Support Thomson Reuters’ trading and market data applications including Dealing system, Matching system, Trading system, 3000Xtra, Thomson Reuters Eikon, - Reuters Knowledge, Reuters Wealth Manager, Messenger, Contribution software, - Data Backup Unit (DBU), News Suites, Media softwares, mobile devices such as Blackberry, iPhone, iPad, Android and many more.- Remote Access Virtual Private Network and Citrix Client support.- Undertake language coaching and provide feedback to support agents.- Classroom training for both new starters and internal colleagues.- Setup and supervise training workshop. Evaluate the workshop results.- Support product to end user through updates, fixes and patches, ensuring high customer satisfaction levels.- Involved in the replacement of Prism sources to the new VMWare project. Show less

    • I Concreate

      Jun 2014 - Dec 2015
      Manager

      - Maintain effective communication between customers, consultants, suppliers,contractors and employees. - Controlling accounting, finance IT, purchase, and tax functions.- Supervise construction sites.- Develop construction plan.- Full accountability of all company operations.

    • Not disclosed Automotive company

      Mar 2016 - Jan 2017

      • Manager

        Oct 2016 - Jan 2017

      • Assistant Manager

        Mar 2016 - Sept 2016

    • Not disclosed Japanese Automotive company

      Jan 2017 - now
      Manager

  • Licenses & Certifications

    • CPA Associate member

      CPA Australia
      Sept 2003

    • TESOL

      American TESOL Institute
      Oct 2014

    • CCNA

      Cisco
      Sept 2013

  • Honors & Awards

    • Awarded to A Chai C Yang
      Above and Beyond Award for Excellent Work Thomson Reuters Twice Above and Beyond award.

  • Volunteer Experience

    • IT and English Teacher

      Issued by SPAN Community House Inc.
      SPAN Community House Inc.Associated with A Chai C Yang