Experience

• 

  Binzagr factory for insulation materials (bfim)

  Sept 2021 - Jul 2022

  Process development officer

  Our main goal was as processes developers (Business Analyst) was to increase the efficiency and decrease cost and time of employees tasks by providing them with a better techniques and process in how they deliver their tasks.

• 

  Teleperformance

  Oct 2022 - Jul 2024

  It specialist at saudi aramco ithd

  -Provide technical support for 30+ client issues daily-Created support service tickets and used web-based ticketing systems to track and escalate services-Provides technical support identifying, investigating, and resolving users problems with computer software

• 

  Klybeck life sciences sa

  Jun 2024 - now

  Oracle support analyst

  Provide comprehensive support for Oracle systems by resolving employee tickets related to technical issues and development needs.Conduct thorough documentation, UMLs and gather requirements to ensure accurate and efficient problem resolution.Facilitate access provisioning and manage user permissions within Oracle systems.Collaborate with cross-functional teams to identify and implement system improvements.