Experience

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  The jewelers board of trade

  May 1994 - May 1998

  Credit analyst
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  Ieg

  Sept 1998 - Oct 2002

  Event coordinator / customer service
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  Vantage mobility - formerly vmi

  Jan 2004 - May 2008

  Regional sales, mobility consultant

  *Doubled market share in Arizona *Demonstrated benefits of product *Sold mobility products in AZ, CA & NM *Scheduled customers for vehicle service *Wrote sales correspondence *Coordinated van shipments *Edited correspondence from VP of Sales *Fielded 30-40 phone-calls daily *Edited collateral material *Massaged dealer anxiety concerning production line ‘hiccups’ *Compiled, reconciled & formatted commissions data for Accounting *Trained new CS employees *Selected specific consignment vans addressing regional demographics Show less

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  Three duck media

  May 2008 - Aug 2008

  Sales executive

  *Sold website design services *Wrote Three Duck Media correspondence*Negotiated my own deals with clients *Spoke before networking meetings

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  International cruise & excursions, inc. (now arrivia)

  Aug 2008 - Sept 2009

  Vacation sales & support

  *Sold vacation packages (20% success rate) *Reduced cancellations by 50% *Researched and documented findings for escalated issues *Saved net revenue through dispute resolution *Nurtured incoming employees for 3 Sales Directors *Wrote public relations correspondence for CS Department *Increased package value by teaching www.rcicruiser.com

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  Blank

  Sept 2009 - Apr 2010

  Admissions representative

  *Enrolled students into college with 25% success rate *Identified students’ unique skills and interests *Guided applicants through the Everest enrollment process *Dovetailed students’ interests with their goals *Streamlined students’ & Finance Planners’ schedules for faster enrollment *Decreased student drop-out rates by 50% *Mentored students’ career plans

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  Safelite

  Jun 2011 - Dec 2011

  Telephone sales representative ii

  *Achieved sales goals (Cash Appointment Rate of 50% or more) at least 2.5 out of every 5 days*Achieved sales goals (Retention Rate of 70% or more) at least every other week *Taught the benefits of Safelite Auto-Glass windshields *Explained Safelite warranty *Walked the general public through auto insurance *Received 2 letters of commendation from Sales Central Manager Kyle Turano

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  Renaissance chiropractic

  Dec 2011 - Oct 2012

  Office manager

  *Opened and closed office daily *Brought in 1-2 new patients weekly *Explained Care Plans *Handled all cash, credit, check payments *Kept inventory *Maintained patient privacy in accordance with HIPPA *Developed X-Ray films *Answered incoming phone calls *Interviewed patients about health history *Coordinated and scheduled appointments *Collected past due balances *Organized and executed insurance payments *Entered diagnosis codes *Billing *Verified patient insurance benefits *Reconciled patients’ procedure codes *Reconciled daily revenue *Set up medical equipment for patient use *Called insurance companies concerning EOB’s *Data Entry *Drove Dr.’s children to and from school Show less

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  Ronald mcdonald house charities of central and northern arizona

  Jan 2013 - Aug 2018

  *Hired and trained new operations staff *Scheduled and ran quarterly Relief Manager’s meetings *Scheduled and ran weekly House Manager’s meetings *Coordinated and directed new fire alarm installation *Coordinated and directed security assessment & analysis *Coordinated and directed new key card access system & security firm *Scheduled, planned and directed social worker outreach luncheons *Streamlined family referral process *Hired Billing Coordinator (tapped whole new revenue stream) *Solicited, directed donors to rehab 60 of 78 bedrooms *Directed rehabilitation of Family Room and Library *Directed rehabilitation of Development and Marketing Offices *Directed donor days of service *Created and deployed quarterly family surveys *Compiled agency Occupancy Statistics and demographics Show less

  • Director of Operations

    Dec 2016 - Aug 2018

  • Assistant/House/Senior House Manager

    Aug 2013 - Dec 2016

  • Relief Manager

    Jan 2013 - Aug 2013
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  Cancer support community arizona

  Oct 2018 - Jul 2020

  Manager of facilities, outreach & volunteers

  Manager of Facilities, Outreach and Volunteers *Facilities: Managed one-acre campus, created policies and procedures for Front Desk operations, wrote crisis communications, property security, maintained equipment and assets, reconfigured storage rooms and offices*Outreach: Managed Valley-wide outreach efforts, directed deliveries of Cancer360 to partners, planned and ran quarterly Network Night, compiled Outreach statistics, wrote and managed Outreach Plan*Volunteer: Managed hundreds of volunteers, compiled volunteer statistics for grant reporting, planned and ran Volunteer Orientations, Annual Volunteer Appreciation Luncheon, directed corporate Days of Service, recruited and managed volunteers for events, team lead on Service Enterprise Initiative (SEI), wrote and edited monthly Volunteer E-NewsletterKey Accomplishments*Trained all staff and volunteers on facilities, outreach and volunteer basics*Redesigned and repainted Interior for Front Lobby, Support Group Room, Operations Office*Increased attendance at Network Nights for Health Care Professionals by 33%*Increased valley-wide awareness in individuals by 15% and organizations by 20%*Increased total number of volunteers by 32% bringing in-kind value to $126,500*Secured new video surveillance system and newly painted and striped parking lot*Secured volunteer partners such as USAA, Optum RX, NCL Phoenix, Wells Fargo, Target*Created and wrote Front Desk Operations Policies and Procedures, Strategic Volunteer & Outreach Plan*Produced Weekly Program E-Blast and monthly Volunteer E-Newsletter*Co-Lead on Night of Light and Day of Hope annual events that attracted 150-300 people, respectively Show less

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  Ascend behavioral health & wellness

  Sept 2021 - Feb 2022

  House manager & residential program supervisor

  House Manager & Residential Supervisor *Facilities: Manage household of 10 women in residential recovery, recreate policies and procedures for daily operations, ensure and enforce property and client security in accordance with HIPAA, maintain all household equipment and assets, reconfigure and reorganize all storage rooms, closets, bedrooms, kitchen, pantry, living room, dining room and garage, embolden clients with pride of ownership, establish and enforce rules, compile weekly statistics for data reporting*Programming: Connect and coach clients with programming and client care to client progress, ensure clients are safe, reenergize and reemphasize participation in clients own recovery, participate in the programming, teach clients about gratitude and kindness, extole easy, secular virtue, excite clients about life and living, develop goodwill with clients, retrain clients about proper and appropriate communication*Client Care: Listen and counsel clients about their concerns, give my advice on their recovery, career and family path, encourage clients to follow medical advice and break bad habits, educate clients about matching their skills/hobbies to possible future employment, educate clients on their medications, administer medications, deescalate volatile situationsKey Accomplishments*92% Environmental Audit score (First time in house history, 90% minimum)*Trained incoming staff on house operations, human services relations*Earned the respect of men and women coming out of incarceration*Overhauled entire house operations, introduced Feng Shui as a means to healthy recovery*Reduced number of AWOL’s from the program system by 50%*Increased participation in programs by 75% and empower the clients to develop leadership skills*Delegated authority to Level 4’s so they impart program and recovery knowledge to their peers*Fought COVID diagnoses by introducing common sense precautions; I did not catch COVID as a result Show less

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  Childhelp®

  Feb 2022 - Sept 2022

  Grants coordinator

  *Research and write executive summaries on potential funders for National Grants Director*Produce applications to receive payroll deduction donations from funders through CyberGrants*Produce and submit grant applications relevant and specific to CA, AZ, TN, VA up to $100,000*Establish and maintain online and or physical grant files to ensure integrity and history*Establish best practice grants administration policies, procedures and practices, inclusive of flow mapping*Provide administrative functions for grants process*Develop positive relationships with grants management software vendors*Work collaboratively with Finance/Accounting to ensure accurate records of all grant approved expenditures*Collaborate on research pertinent to grant due diligence, ongoing review, and close out analyses*Assist with the preparation of grant related materials for board meetings*Provide guidance to Programs regarding funding opportunities, application process, and performance requirements*Processes standard terms and conditions for grant award letters and agreements*Create and maintain grant calendar and grantor site visit schedulesAccomplishments:*$195,000 pending in submitted applications*$215,000 researched in well-aligned to Childhelp mission in foundation applications*$182,673 awarded where I wrote and or mined for data for various parts of the grants*Proficiency in Blackbaud/ Raisers EdgeNXT*Proficiency in Foundation Center Online*Proficiency in eCivis Show less

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  The salvation army southwest division

  Mar 2023 - now

  Regional grant writer

  Identify, develop and implement strategy for ongoing acquisition and cultivation of financial support from corporate, foundation, government and individual donors for the programs and services offered by The Salvation Army. Responsibilities include creation and management of a robust grants calendar, maintaining proper and timely reporting requirements and funding reports, working with Corps Officers in the Southwest Division on program funding necessities and general fundraising and development needs.Adhere to AFP's Donor Bill of RightsStrategize for corporate, foundation, and government fundingResearch, review, prepare grant proposalsWrite corporate grant applications in Southwest DivisionCreate methodologies for data collection and retentionManage grant opportunities and funder relationships in coordination with SW Divisional Grants DirectorTrack due dates and renewal dates on all proposalsCreate program budgets as necessarySupport Corps Officers, Advisory Boards, Program Directors, PR Director, Development DirectorCommunicate effectively, both verbally and written, professionally and diverselyMeet and exceed all deadlines and production goalsDevelop and maintain library of private and public funding sourcesAnalyze and support program evaluation processes Minimal supervision requiredSelf motivatedArticulatePersuasivePersonable and people orientedAdaptable, organizedMaintain high energy capabilities, credibility, enthusiasm and insightDetail oriented, accurate, preciseTakes initiative without having to be asked Show less