Pramesh Dubey

Pramesh dubey

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location of Pramesh DubeyPune, Maharashtra, India
Followers of Pramesh Dubey462 followers
  • Timeline

  • About me

    Partner Success Manager at redBus |Ex IBM | Ex TechM

  • Education

    • Sam higginbottom institute of agriculture, technology & sciences, allahabad

      2014 - 2016
      Master of business administration (mba) information technology a
    • Veer bahadur singh purvanchal university

      1999 - 2001
      Bachelor of science (b.sc.) zoology/botony/chemistry

      Activities and Societies: Cricket team, social activities like blood donation camp & AIDS awareness. I was a part of college cricket team & playing as a pace bowler, actively involved in social work like; scholarship awareness & participated in many social awareness programs such as blood donation & AIDS.

  • Experience

    • Ibm global process services

      Apr 2007 - May 2011
      Team leader

      I was handling 28 to 30 team members with assistant manager's support, responsible for team performance, client SLA, scheduled adherence, shrinkage, customer service (customer satisfaction & service quality). Worked as a process trainer & trained 5 training batches along with my existing operations team.

    • Tech mahindra

      Jun 2011 - Sept 2012
      Team leader

      I was handling 24 to 25 team members in a team. Responsible for client SLA, team performance management, shrinkage, attrition & schedule adherence. Proactively supporting training team as a senior trainer & trained more than 10 training batches during 16 months association. I was conducting soft skills & process awareness session to improve & ensure our customer satisfaction & service quality.

    • Ibibo groups pvt ltd

      Oct 2012 - Mar 2024
      Sr. manager crm

      Master in Information Technology, 10.5 years work experience in customer service, the expertise of customer service management. Since, 1st Oct 2016 working as an operations manager, heading 180 employees in five different-2 verticals (voice, non-voice, chat, premium customers and management escalations) at two sites Pune and Bangalore, I am responsible for business service level achievement, abandon, TAT compliance, customer service survey, NPS, calls, emails and chat volume and inflow forecasting and project manpower requirement, currently, I am based in Pune and Bangalore is my remote location. Show less

    • Redbus

      Jan 2023 - now
      Partner success manager
  • Licenses & Certifications

    • Ontrac sun-operations certification

      Aug 2013