Mainak Roy

Experience

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  C-Cubed Solutions Pvt Ltd

  Dec 2007 - Oct 2008

  Product Analyst for SONY VAIO

  C-Cubed Solutions Pvt Ltd is a Bangalore based MNC, working along with Sony USA to provide them all the required technical support.> I meticulously analyzed the Sony VAIO series, cultivating a profound understanding of product specifications and aligning them with customer requirements.> Collaborating closely with Sony developers, I documented comprehensive troubleshooting steps for various issues, providing invaluable support to Technical Support departments worldwide.> I developed and executed Test Cases to validate the effectiveness of troubleshooting scripts against the WEB GUI, ensuring seamless functionality and user experience.> I led a team of 6 individuals, providing mentorship and guidance to deliver top-notch training materials for the Technical Support team, fostering a culture of excellence and continuous improvement. Show less

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  Mind River Technologies

  Oct 2008 - May 2009

  Documentation Specialists

  As an employee of the Mind River Technologies, I worked for their client Alcatel-Lucent (ALU).> I crafted online training modules, employing technical writing skills to deliver comprehensive and engaging learning experiences.> I developed tailored training content for the ALU Technical Support team, synthesizing complex concepts into digestible and actionable materials.> My involvement in template creation and standardization ensured uniformity and coherence across documentation, optimizing readability and usability.> Collaborating with the ALU Technical Support team, I contributed to refining the company Style Guide, aligning documentation practices with global standards to enhance professionalism and consistency. Show less

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  Nokia Siemens Networks

  Jun 2009 - Nov 2011

  Project manager for Customer Documentation:> I oversee the Customer Documentation (CuDo) process globally, coordinating with development, testing, verification, and technical support teams to ensure seamless documentation delivery.> Upholding NSN standards and quality benchmarks is paramount in ensuring consistency and adherence to best practices across documentation packages.> Leveraging customer feedback, I analyze and develop feature and use case documents to align with user requirements and expectations.> Orchestrating project planning for multiple releases simultaneously involves effective resource allocation and staffing to meet deadlines and objectives.> Managing Lawful Interception documents involves thorough analysis of legal information, terms, and governmental bulletins, ensuring compliance and accuracy. Show less I joined Nokia Siemens Networks as a Technical Writer for their product CAX-5800. > I undertook the comprehensive development of CAX-5800 Product Documentation from inception, demonstrating proficiency in technical content creation.> I crafted diverse customer documentation guides and packages, tailoring each to meet specific requirements and ensuring clarity and usability.> Utilizing my expertise as a Production Specialist, I managed various delivery portals and formats, optimizing accessibility and dissemination of information.> I provided comprehensive training on the XDOC (Content Management System) and process methodologies, facilitating seamless on-boarding for new team members and enhancing overall efficiency. Show less

  • Project Manager (CuDo)

    May 2011 - Nov 2011

  • Technical Writer for CuDO: Production Specialist

    Jun 2009 - May 2011
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  Dell Technologies

  Nov 2011 - Mar 2024

  - Business Development for Next-Gen Customers: > Led Business Development for Next-Gen Customers, employing advanced technical program management skills. > Spearheaded the delivery of next-generation products, while strategically identifying and addressing customer pain points. > Monitored performance metrics closely to drive enhanced customer engagement and ensure the success of the organization's product line. - Innovative Design Implementation: > At every stage of product development, innovation was infused, leveraging advanced methodologies and techniques to solve real time issues. > Pioneering ideas were introduced to enhance the user experience significantly, demonstrating a keen understanding of market trends and user needs.- Intellectual Property Creation: > Specialized in creating and designing new patents while solving the customer facing issues, keeping the technology at core. - Talent Cultivation and Coaching: > Provided strategic motivation and mentorship to cultivate emerging talents, fostering a culture of continuous growth and development. > Fostered a collaborative work culture for high performance. Show less >Spearheaded SEO optimization across content channels, including video and customer-facing materials, ensuring maximum visibility and impact.> Directed Conversion Rate Optimization (CRO) strategies to enhance domain-specific customer engagement, driving increased conversions and revenue.> Pioneered innovation initiatives, leading the organization through Systematic Innovation methodologies to stay ahead of market trends and industry standards.> Led transformative initiatives within the server business, driving strategic changes and optimizations to enhance performance and market competitiveness.> Conducted annual patent mining sessions to identify and capitalize on new opportunities for innovation and patent creation, contributing to the organization's intellectual property portfolio. Show less In this role, I'm tasked with developing information for InfoDev within a global context, collaborating closely with various stakeholders. This necessitates a flexible approach to accommodate differing work schedules and time zones, ensuring seamless coordination with teams across different geographical locations.> Proficient in Agile methodologies, I create topic-based content efficiently with geographically dispersed teams.>Recognized as a Dell TechCenter Rockstar, I represent Dell across multiple social media platforms.> I created user-friendly resources like guides for OpenManage Server Administrator and Change Management product lines. Gained experience in open-source products (OpenBMC, Ansible and others).> I integrate online help files seamlessly with products and produce YouTube-compatible videos to meet customer demands. Show less

  • Technical Program Management - Customer Success- Client and Consumer Business

    Jun 2016 - Mar 2024

  • Program Manager – Innovation and Content Findability Strategist

    Jun 2014 - Jun 2016

  • Principal Technical Writer at Dell R&D

    Nov 2011 - Jun 2014
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  Finonyx Software Solutions Pvt Ltd

  Jun 2024 - now

  Head of Product Development - Assistant Vice President (AVP)

  Driving Innovation and Excellence in Banking TechnologyAs the Head of Products at Finonyx, I am excited to share our journey towards creating the next generation of banking solutions, with AI-ML at the core. My mission is to ensure Finonyx transforms the software dimensions in core banking operations. With unwavering conviction and resolve, I am dedicated to driving success through a diverse array of skills and strategies:- Product Development Management: Overseeing the entire product development lifecycle to ensure seamless execution and delivery.- Team Mentorship: Guiding and inspiring a highly motivated team to reach their full potential.- Talent Acquisition: Actively recruiting top talent to join our transformative journey.- User Experience Enhancement: Focusing on implementing exceptional user experiences and enhancing the user journey.- Cross-Functional Collaboration: Integrating with marketing, pre-sales, infrastructure, and support teams to ensure cohesive and efficient operations.- Automation Implementation: Bringing automation to the core of our operations for increased efficiency and innovation.- Strategic Vision: Setting a clear and ambitious vision for the future of banking technology.- Data-Driven Decision Making: Leveraging data analytics to inform product strategies and improvements.- Agile Methodologies: Utilizing agile practices to foster flexibility, collaboration, and continuous improvement.- Stakeholder Management: Building strong relationships with stakeholders to align product goals with business objectives.- Market Analysis: Conducting thorough market analysis to identify trends, opportunities, and competitive landscapes.Together, we are leading innovation, inspiring excellence, and shaping the future of banking technology. Show less