Othmane Ben Chaib

Experience

• 

  Bio-industrial chemistry Department - Gembloux Agro-Bio Tech - University of Liège

  Sept 2011 - Apr 2013

  Principal Research Scientist

  • Analyze data to define problems and opportunities by checking all the articles published in the specific field of study.• Define the strategy to handle the complexity of the research project and simplify it into small single tasks to facilitate the execution and monitoring.• Extraction and Purification of the Prickly Pear mucilage, whole chemical composition of its fractions. (LC-MS; HPLC-PAD; GC-FID; GC-MS)• Analyze the results and reevaluate the hypothesis and variables to fine tune the study. • Mentor and Supervise a student for his final graduation project by assuring a weekly progression follow up. Show less

• 

  Godiva Chocolatier

  Apr 2013 - Nov 2018

  - Lead auditor & Lead investigator.- Assess Co-manufacturers quality system, process capabilities and follow up on corrective actions.- Validate ingredients, packaging & product specifications.- Follow up on industrialization test and production, evaluate the risks and implement preventive actions.- Create and Implement the Manufacturing Control Plan and ensure the continuous improvement of the processes.- Ensure tracking of projects, deliverables and respect of timelines for new developments.- Key contact for Supply Chain, co-manufacturers, Procurement, R&D, Innovation, Packaging Engineer and Marketing. Show less • Clarification of the regulation in force with the food drug authorities and local partners in order to fully ensure product compliancy, labeling accuracy, ease the registration and customs release. • Responsible of the implementation of the new European regulation (FIC) by reviewing the existing artworks, explaining cross-functionally the situation and setting-up sustainable process to assure a safe and smooth transition. • Support New Products Development agenda by checking the compliancy for Europe, Middle East and Turkish markets, ensuring follow up on certificates of registration and labeling activity to meet specific deadlines.• Key contact for sales, marketing, R&D, operations and logistic on ingredients, regulations & claims, certifications and scientific matters. • Responsible of the packaging validation, its compliancy to EU regulation (EC 1935/2004, EC 2023/2006 & EU 10/2011) and its registration in Turkey-Middle East markets.• Responsible of the Halal certification of Godiva & co-makers' plants by arranging yearly audits, checking ingredients compliancy and updating the halal certificates with newly certified products.• Collect of scientific data and authorities' opinions to perform risk assessment. Show less

  • Quality Co-manufacturing engineer

    Apr 2016 - Nov 2018

  • Regulatory & scientific Affairs Associate EMEA (Europe, Turkey-Middle East & Africa)

    Apr 2013 - Apr 2016
• 

  Lutosa

  Nov 2018 - now

  - Define Customer Care Objectives and coordinate the team's work to achieve and exceed the service levels and standards agreed with customers.- Ensure the necessary resources, skills and tools are available to warrant a satisfied customer base.- Develop, implement and manage the process of creation and validation of product specifications in line with Customers' expectations, operational capabilities and relevant regulations.- Review and Coordinate the execution of customer contracts to speed up release to market.- Support the NPD & CRM processes and contribute to the digitization of databases, analyze trends and adjust our products and services to customers’ needs. - Monitor the products quality and services provided to ensure compliance with all relevant standards and customers’ requirements.- Manage the change and deviation process by assessing risks and communicating impacts internally and externally.- Handle complex situations with clients and coordinates activities within the organization to ensure proper execution and resolution of complaints.- Track complaints and communicate with customers to identify their expectations and make appropriate adjustments to solve their problems and meet their needs.- Analyze the failure factors and drive the continuous improvement of manufacturing processes and quality management.- Identify regulatory needs and supervise the process of opening new markets / countries in consultation with health authorities and local partners to ensure product compliance and ease the registration and customs clearance.- Coordinate customers and third parties audits (BRC, IFS, SQMS, SMETA, Site Security...) identify points of improvement and ensure their integration into the quality strategy and track their implementation. Show less

  • Research And Development Manager

    Sept 2021 - now

  • Customer Care Manager

    Nov 2018 - Nov 2021