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Jozsef Gabris

Jozsef Gabris

Process Manager (ITIL)

Followers of Jozsef Gabris807 followers
location of Jozsef GabrisBudapest Metropolitan Area

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  • Timeline

  • About me

    Group ITIL and Compliance Senior Expert at MOL Group

  • Education

    • Southern Alberta Institute of Technology (SAIT)

      1989 - 1992
      Computer Engineering Technology

  • Experience

    • Hungarian Post

      Feb 2001 - Jan 2007
      Process Manager (ITIL)

      Developed ICT Management processes based on ITIL framework.Developed and maintained the IT Service Catalog, SLA-s and OLA-s.Developed and maintained the process repository.Developed and published the IT operational handbooks and work instructions

    • GE Money (Budapest Bank)

      Jan 2008 - Feb 2009
      Service Level Manager

      Implemented the Service Level Management process.Developed and maintained Service Catalog, SLAs and OLAs.Developed service metrics and reporting.Controlled service delivery.Organised regular meetings and reviews with customers, management and operations.

    • T-Systems International (IT Services Hungary)

      Feb 2009 - Mar 2017
      Operational Excellence - Quality and process specialist / Six Sigma Black Belt

      Coordinated the company's quality management systems deployment and maintenance.Designed and implemented processes to improve the efficiency of the service and operation activities.Designed and produced internal and external reports of the company's service and operation activities.Provided other service and IT operation related tasks such as audits and taskforce activities.

    • MOL Group

      Jan 2017 - now
      Group ITIL and Compliance Senior Expert

      Establishing Process Governance FrameworkDirecting the activities of the Process Competence CenterCoordinating the planned service management project process transformation activities (assessing, planning, implementing)Analyzing ITIL compliance at all IT levelsPerforming QA roleDelivering training, ongoing support and subject matter expertise in process modeling and management

  • Licenses & Certifications

    • COBIT 5 Foundation

    • EN ISO 9001:2008

    • Introduction to Cloud Computing

    • ISO/IEC 20000:2011

    • ISO/IEC 27001:2005

    • Lean IT Foundation

    • Quality Engineering and Management

    • Six Sigma Black Belt

    • ITIL version 2/3/4

      AXELOS Global Best Practice

    • Putting ITIL® into Practice: DevOps for ITIL® Practitioners

      LinkedIn
      Nov 2019
      View certificate certificate

  • Honors & Awards

    • Awarded to Jozsef Gabris
      Employee of the Year Award CEO, HR and CFO of IT Services Hungary Dec 2014 Recognition for the excellence in contribution to reach the business goal in 2014
    • Awarded to Jozsef Gabris
      Quality Star Award T-Systems International Global Quality Board May 2014 Recognition for the Best Zero Outage Initiative (Project Award) - Process Awareness Days events - process knowledge, quality awareness and service compliance level improvement of the employees in the operations
    • Awarded to Jozsef Gabris
      President's Award Chief Executive Officer of Hungarian Post Jun 2005 Recognition for the excellence in initiating and achieving the Service Culture in IT operation..