Sheryl Lim

Experience

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  National Cancer Centre Singapore

  Dec 2007 - Mar 2008

  Patient Service Clerk

  • Addressed customers’ enquiries promptly and resolved problems• Performed data entry duties efficiently• Handled registration before consultations• Performed duties as cashier with integrity• Received letter of compliment for excellent quality service, 2009• Guided new-comers and trained them in organizational procedures

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  Metro Pte Ltd

  Feb 2010 - Apr 2010

  Sales Associate

  Industrial Training Program Intern • Addressed customers’ enquires• Promoted merchandises diligently• Proficient in managing customer satisfaction• Took part in semi-annual stock-take• Assisted the visual merchandising team in Marketing projects• Awarded Good Service Award of the month

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  NCS Group

  Apr 2013 - Jul 2013

  Intern

  Strategic Planning & Research Intern• Obtain & analyse market insights to create actionable & valuable intelligence• Integrate customer information so as to give a holistic view of each customer concisely• Conduct customer and industry research diligently • Analyse market trends and propose sound analysis for specific market penetration• Perform company analysis and created market intelligence library

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  Accenture

  Aug 2015 - Feb 2016

  SAP Functional Analyst

  • Provided SAP support to ministry users of HR system built effectively• Maintained high complexity custom-built Ranking & Promotion and Compensation Management modules for a major government body through SAP(ABAP) platform• Extensively studied the unique ranking and promotion, compensation and rewards policies of public sector officers• Successfully drove the requirement gathering, interfacing, configuration, completion of User Acceptance Tests, and deployment of multiple modules• Delivered continuous support and enhancement of multiple modules in accordance to service level agreements• Conducted investigation and analysis on incidents raised meticulously• Performed quality assurance testing on changes made in system• Conducted user training sessions to guide system users in problem solving and basic application usage• Daily operations included:- User Queries- Profiling & Patching of records- Investigation & Debugging of System issues Show less

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  Corrupt Practices Investigation Bureau

  Feb 2016 - Nov 2019

  Senior Special Investigator

  • Trained interrogator and experienced investigator in corruption and other criminal investigations in both public and private sectors• Lead and support corruption and other criminal investigations in wide array of industries including construction, offshore marine, real estate, logistics, energy etc• Conducted various investigations into the finance and procurement systems of various industries, including multi-national corporations to uncover traces of corrupt practices and other criminal activities• Effectively detected malpractices through detailed analysis financial and concealed income analysis and examination of financial documents• Work with private sector partners and other public bodies and utilized private and public sector experience and knowledge• Well-versed in interpreting legal statues to guide effective investigations, court submissions, prosecution, proceedings with trial experience• Engaged various public bodies on anti-bribery and corruption to raise awareness• Guide younger investigators and enable them to familiarize themselves with the job faster Show less

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  Amazon Asia-Pacific Holdings Singapore

  Dec 2019 - now

  Incident Manager

  • Actively involved in running projects to facilitate and streamline existing work processes• Effectively identified root causes and solved ambiguous problems• Review appeals and escalations arising from prior investigation or enforcements on accounts• Take calculated risks by analyzing problems and recommending the best course of action• Conduct audits to uphold the decision quality within the team• Involved in the hiring process of specialists in other regions• Awarded Unsung Hero and Star of the Month for exceeding KPIs Show less