Nicole Gucciardo

Experience

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  Zero Gravity Hospitality Group

  Jan 1996 - Jul 1998

  Mixologist
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  Elixur

  Jul 1998 - Jul 2001

  Cocktail Waitress
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  Lodge Management Group

  Jul 2001 - Feb 2004

  Assistant Manager

  MOD, Bartending and Trained Bartenders for Company

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  Food and Drink Hospitality Group

  Feb 2003 - Mar 2004

  Bartender/Assistant Manager
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  The Peninsula Hotels

  Feb 2004 - Sept 2007

  Server
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  SUSHI SAMBA RIO

  Aug 2007 - Apr 2009

  Bartender
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  J&L Catering

  Apr 2008 - Sept 2009

  Prep & Event Chef
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  Delaware North Companies

  Aug 2009 - Apr 2010

  Club and Catering Supervisor - United Club at Soldier Field
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  Foodstuffs Gourmet Foods & Catering

  Apr 2010 - Apr 2015

  Assistant Catering Director

  Responsibilities: During this job role, I conceptualized and executed large-scale events, coordinating caterers for Chicago Gourmet and Merchandise Mart Tradeshows such as StyleMax and One of a Kind. I orchestrated planning and execution of high-end catering events to ensure seamless coordination of all aspects from menu selection to service delivery. I established and maintained strong relationships with clients, vendors, and suppliers to negotiate contracts, secure resources, and maintain quality standards. Key Achievements: ● Established a corporate dining and food and beverage facility management program for a financial client. ● Oversaw a catering department with a gross revenue of $3MM. Show less

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  Compass Group

  Apr 2015 - Jun 2024

  Responsibilities: During this job role, I direct and oversee all facets of multiple concepts, including site construction, decommissioning, and entire food and beverage operations within Bank of America Tower. I lead overall operations and strategic direction of organization as well as manage all departments and functions to steer business growth and profitability. Key Achievements: ● Orchestrated C-level events and collaborated closely with executive leadership team (ELT). ● Spearheaded a multi-unit site generating annual complex revenues exceeding $3MM. Show less Responsibilities: During this job role, I directed and cultivated internal and external events with Marketing, showcasing firm’s brand and core values, and overseeing all food and beverage services. I managed a diverse team of catering staff, event coordinators, and vendors to deliver seamless experiences and exceed client expectations. I developed and implemented innovative catering menus and service offerings to cater to varying client preferences and dietary restrictions. Key Achievements: ● Developed new menus with culinary staff to diversify offerings and reduce product costs. ● Maximized ROI on site’s hospitality program by revamping catering and events program. Show less Responsibilities: During this job role, I established and standardized a distinct brand for Chicagoland Uber food program to optimize value within P&L and enhance company culture. I headed development and execution of innovative strategies to improve efficiency and effectiveness of food programs. I partnered with a diverse range of stakeholders, including suppliers, volunteers, and community partners to analyze food program data, identify trends, and implement initiatives to enhance overall program performance. Key Achievements: ● Oversaw regional operations of a multi-site food program for Uber corporate and driver locations with operating budget in excess of $13MM.● Formulated regional catering formats and standard operating procedures (SOPs). Show less Responsibilities: During this job role, I spearheaded development and execution of business objectives and goals, while aligning with company's vision and mission. I oversaw all operational aspects of organization, including financial management, human resources, and strategic planning. I led cross-functional collaboration to drive innovation, optimize workflows, and enhance overall operational efficiency. Key Achievements: ● Revamped all elements of financial, marketing, sales, and staffing to rejuvenate and enhance value. ● Established an amenity brand and created a dedicated website for amenities. Show less Responsibilities: During this job role, I directed successful catering events to ensure seamless execution from planning to delivery. I collaborated with clients to customize menus and offerings to meet specific needs and preferences. I managed a team of catering staff, provide direction, training, and support to deliver exceptional service and exceed customer expectations. Key Achievements: ● Achieved a 102% year-over-year increase in catering revenue through organic marketing efforts and solidified brand's presence in marketplace to enhance loyalty of high-value clientele. ● Revamped catering department menu and standard operating procedures (SOPs) to boost profit margins, ensure consistency, and reduce production costs. Show less

  • General Manager - Bank of America

    Aug 2020 - Jun 2024

  • Director of Catering- faegre drinker (former Drinker Biddle)

    Apr 2019 - Aug 2020

  • Food Program & Project Manager- Uber Technologies

    Oct 2017 - Apr 2019

  • General Manager- ARCIEL and fourk

    Nov 2016 - Oct 2017

  • Catering Manager- Rustle & Roux

    Apr 2015 - Nov 2016
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  Compass Group

  Oct 2024 - now

  General Manager