Shubham Banerjee

Experience

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  Flightraja travels pvt ltd

  Jul 2009 - Nov 2010

  Assistant Manager(Business Development)

  Key Responsibility Area - Handling Travel insurance for both domestic and international Worked as team manager for travel insurance with the holidays team.Preparing weekly reports on the weekly sale of travel insurance.Selling travel websites(White label agents) to our desired clients and lead generated from PAN India sales teamResolving the technical issues of the white label agents with the help of a technical guy.Worked to establish via retail stores in Bangalore.Contacted the agents for space to be given inside spencers and reliance store for kiosk.Coordinating with different department to resolve the problem of the clients.Recently worked as a Team Manager in a Promotion of the company for 1 month in Forum Mall. Show less

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  Zyme Solutions Private Limited

  Dec 2010 - Jan 2018

  Senior Analyst

   Handling 3 major clients and managing a team of 7 people, who is responsible to deliver day-to-day operation deliverables As a Senior Analyst, I am responsible for all aspects of client management that include understanding client business models, operational processes related to channel management, business operations and engagement with clients within the organization. Also ensuring flawless delivery, driving internal automation and process optimization Creating monthly dashboards for the management to understand analysts’ daily work Identifying process gap and creating automated dashboard for clients to understand partner data submissions  Leading quarterly client business reviews and monthly client business updates and responsible for identifying expansion of current services and additional service opportunities for existing clients. This is done in conjunction with Zyme Product Management, Solutions Delivery and Engineering groups Working with sales and marketing teams to relate client experiences Managing client SLAs and own service delivery to ensure that delivery is within the SLA definition Identifying process improvement areas and filling gaps using automation techniques Articulating client requirements to internal product management and engineering teams and ensure quality deliverables from Zyme Project Automation – As a project lead, headed a team of 3 and worked on complete feed automation process, which saved more than 90 hours per month Show less

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  E2open

  Jan 2018 - now

  Senior Business Analyst