Derek Leverenz

Experience

• 

  Hyster-Yale Group

  Apr 2018 - Jun 2021

  Customer Experience Specialist

  • Dealer Contact

    Nov 2018 - Jun 2021

  • Customer Service Specialist, Parts

    Apr 2018 - Nov 2018
• 

  Caterpillar Inc.

  Jun 2021 - now

  Global Dealer Learning Account Managers evaluate, develop, and administer training and development programs to improve dealers’ sales, service and leadership effectiveness and productivity. Provides counsel and facilitation services and develops and delivers learning materials, primarily focused on Building Construction Products (BCP), Global Construction and Infrastructure (GCI), and CAT Rental. Training consultant for Construction Industries and Rental business units managing training strategy, in-person events, and measured results of training objectives Consulted with dealerships on learning plans and training objectives to achieve desired sales outcomes and dealer business plan results Managed the largest CAT sales training events in the company held at the Tinaja Hills, AZ and Edwards, IL Demonstration and Learning Centers (CI Spring Training) resulting in over 1,000 sales reps being trained on product and application for Construction Industries in a 4 week span  Audited training content and events and made continuous improvement recommendations to VP level leadership Hosted monthly webinar series “Tuesday Talks” to ensure continuous learning throughout the year for machine sales reps on construction products and applications Show less  Supervised 10+ customer support representatives, interns, and agency hired employees with North American responsibility for over 1,100 internal and external Caterpillar Inc. customers. Administrator of supplier purchasing program with 850+ accounts and 16M+ annual revenues. Advising customers on best practices for demand forecasting and ordering to reduce capacity constraints at customer facilities and drive increased on-time shipments. Leading customer site visits at CAT facilities to include CAT products such as engines, transmissions, prime product, etc. to drive lean improvement and policy changes using the voice of the customer. Responsible for driving lean policy changes to increase return while improving customer satisfaction and presenting process inprovements to management. Show less

  • Global Dealer Learning Account Manager

    Feb 2023 - now

  • Supply Chain Manager

    Jun 2021 - Jan 2023