Tomáš Mališka

Experience

• 

  Stredná priemyselná škola Partizánske

  Sept 2011 - Oct 2012

  Chairman of the student council
• 

  Mládežnícky parlament mesta Partizánske

  Feb 2012 - Aug 2013

  • chairman

    Jul 2012 - Aug 2013

  • podpredseda

    Feb 2012 - Jul 2012
• 

  Youth information centre

  Mar 2012 - Aug 2013

  Ambasador
• 

  Eurodesk

  Apr 2012 - Aug 2013

  EU educational programm about volunteering and development of opportunities through voluntary activities on regional, national or international level

  • lector HYHO - Help Yourself by Helping Others

    Sept 2012 - Aug 2013

  • regional multiplier

    Apr 2012 - Aug 2013
• 

  Študentská rada stredných škôl Slovenskej republiky

  May 2012 - Sept 2012

  • marketing and advertisment manager

    May 2012 - Sept 2012

  • regional coordinator for region Partizánske and Bánovce n. Bebravou

    May 2012 - Sept 2012
• 

  DAIOP Group

  Mar 2013 - Mar 2014

  Executive Director of Marketing

  management of "Together against cyberbullying" project

• 

  European Voluntary Service

  Sept 2013 - Sept 2014

  Mentor of volunteers
• 

  Accor-Pannonia Slovakia s.r.o.

  Oct 2016 - Jun 2017

  Night Auditor
• 

  Teleperformance

  Oct 2019 - Feb 2021

  - leading and coordination of team of 15 - 20 contact centre agents in accordance with the standards and needs of the project, the client and the employer- close cooperation with client of the contact centre- Call quality control, employee evaluation, feedback, setting SMART goals, motivating employees to meet their individual goals, and the goals of the project and company- implementation of new campaigns and work procedures- participation in project administration and reporting- training of new employees and/or training of employees for new campaigns- close cooperation- Close cooperation on project management with other departments - IT, HR, training Show less

  • Contact Center Supervisor

    Dec 2019 - Feb 2021

  • Call Agent

    Oct 2019 - Nov 2019
• 

  Konecta

  Feb 2021 - now

  • Strategic Operations Management – Leading the execution of operational strategies to align with business goals and ensure sustainable growth.• Profit & Loss Ownership – Managing financial performance, budgeting, and cost optimization to drive profitability.• Client & Stakeholder Relations – Collaborating with key clients and internal teams to foster strong partnerships and deliver top-tier service.• Process Optimization & KPI Management – Setting and tracking key performance indicators, identifying priorities, and implementing process improvements for maximum efficiency.• Leadership & People Management – Mentoring and supporting project managers and supervisors to achieve team and company objectives.• Cross-Functional Collaboration – Working closely with HR, sales, and other departments to enhance workforce management and operational success. Show less • Leading stable and successful inbound and outbound teams of up to 8 supervisors and up to 150 customer care agents to ensure successful project delivery• Overseeing operations in alignment with internal strategies and partner objectives.• Ensuring profitability, budget control, and transparent communication with stakeholders.• Monitoring KPIs, enhancing efficiency, and implementing best practices.• Mentoring, motivating, and empowering teams to excel, ensuring consistent understandind across all team members• Managing customer service center productivity and client satisfaction.• Driving growth and operational improvements across departments.• Enhanced organizational focus on increasing sales outcomes. Show less

  • Head of Operations

    Feb 2025 - now

  • Project Manager

    Sept 2022 - Jan 2025

  • Contact Center Supervisor

    Feb 2021 - Aug 2022