Steven Bousliman

Experience

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  Starbucks

  Feb 2013 - Oct 2016

  Barista

  Primarily worked at the drive-thru window taking customer orders and ensuring that they leave satisfied. Maintained a clean and sanitary work station. Interacted well with employees and customers. Kept the bar area stocked and ready for use. Memorized the menu, made drinks, warmed food, and participated in completing all other tasks to keep the store in prime condition.

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  Gold Dust Pizza

  May 2016 - Aug 2018

  Bar Manager

  Scheduled and managed employee shifts while maintaining a clean work environment. In charge of alcohol order to ensure that drinks were always available to order. Counted and handled money efficiently and assisted with bookkeeping. Stocked supplies and made sure that employees were properly equipped and knowledgable to execute their tasks well. Maintained relationships with regular customers and created lasting experiences for new customers.

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  Arcis Golf

  Aug 2018 - Jun 2021

  Managed approximately 10 servers and bartenders on a daily basis to ensure club member satisfaction. Responsible for assigning employee tasks, break times, and communicating with employees updates and training. Monitored food being brought out and sanitation procedures behind the bar for proper execution. carried out the inventory of alcohol and monitors daily sales. Assisted with the coordination and execution of special events for members. Connects with club members to create a memorable experience. Show less Responsible for ensuring that alcoholic beverages are not dispensed to people under the age of 21. Monitors the alcohol intake of guests. Takes payment for beverages utilizing prescribed cash procedures.Recognizes and resolves guest complaints and concerns.Maintains beverage quality and service standards for location. Performs bar opening and closing procedures; contributes to overall cleanliness and organization of facility. Ensures a pleasant visit for each guest; maintains effective guest relations. Performs special projects delegated by management. Stays updated on latest developments pertinent to the department as well as the location Show less

  • Restaurant Supervisor at the Club at Ruby Hill

    Aug 2018 - Jun 2021

  • Bartender

    Aug 2018 - May 2019
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  Da Boccery

  Jun 2021 - Nov 2021

  Restaurant Floor Manager

  Implemented sales building techniques with servers, hosts and runners to drive top line performance. Set goals to improve quality, productivity, customer satisfaction, and morale. Provided visible supportive supervisor practices, commitment, and leadership with openness and trust. Followed all systems and checklists in place to ensure proper food safety and quality. Contributed to enforcing company's standards in service, food quality, and sanitation. Supervised FOH employees for scheduled shifts including documenting employee issues, disciplining employees, shift highlights, cash balancing, identifying problems. Compiled cash drawers, monitored sales and labor, and created daily MOD reports. Show less

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  Pebble Beach Resorts

  Nov 2021 - Nov 2024

  Assistant Restaurant Manager

  Managed daily operations, which included overseeing staff performance, ensuring exceptional customer service, and maintaining high standards of food quality and safety. Handled inventory management, ensuring that stock levels were adequate and orders were placed timely to avoid disruptions in service. My role also included scheduling shifts, training new employees, and coordinating with kitchen staff to ensure smooth service flow. I was responsible for addressing customer inquiries and resolving any issues that arose, ensuring a positive dining experience for all guests. Additionally, I assisted in planning and executing events and worked closely with the management team to implement strategies for improving efficiency and driving revenue growth. Show less

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  Hyatt Regency Mission Bay Spa and Marina

  Feb 2025 - now

  Assistant Food and Beverage Manager

  Oversee daily food and beverage operations, ensuring exceptional guest experiences and efficiency. Responsibilities include scheduling, forecasting, staff training, compliance, cost control, inventory management, and upholding brand standards. Also coordinate special events, leveraging strong communication, leadership, and analytical skills to enhance service and profitability.