Mahnoor Fatima

Experience

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  Forenom

  May 2018 - Sept 2018

  Business Development Representative

  Completed the Bachelor's thesis on Corporate Social Responsibility (CSR). Supported in the planning and implementation of the CSR program and held discussions with different stakeholders across Scandinavia.

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  Stradale

  Oct 2019 - Sept 2020

  Assistant Manager

  Managing daily profit made through catering at both the American school and US embassy. Receiving and ensuring payments made via bank or direct cash deposit. Supervising students during their time in the cafetaria and assisting staff with payment duties.

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  Teleperformance

  Oct 2020 - Jan 2022

  Customer Service and Technical Support Representative

  Resolved inbound technical inquiries received on the phone regarding digital home services for customers of Xfinity and Comcast located in the US. Also, collaborated with multiple company departments to resolve the issues. Generated sales by acquiring 30 - 50 customer contracts daily (upselling and cross-selling of digital services).

• 

  LeasePlan

  Jan 2022 - Jan 2023

  Contract Management Specialist

  Performing for contract terminations and extensions for privately leased cars and also cars leased through public or large corporations in the UK. Management of the client profile database to generate necessary documentation by using SAP and Global Sales Force.

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  Universitat Autònoma de Barcelona

  May 2023 - Jun 2023

  Researcher for Young Archers Erasmus+ Project

  Development of the Young Archers school program funded by the European Union. The program is designed for young children to teach them about neo-classical architecture of Barcelona as part Young Archers Project. The program will be implemented by the local schools in Barcelona.

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  Universitat Internacional de Catalunya

  Jun 2023 - Oct 2023

  Project Coordinator for Disaster Resilience Information Tool

  Planned and created funding proposals for development of the disaster resilience tool. Conducted literature review about existing disaster management tools along with Center of Disaster Resilience. Responsible for coordination with the IT company USABI about usability and interface of the platform that will combine all features together. Also collaborated with students from the University of Avans.

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  Shuraa Business Setup

  Oct 2023 - now

  Consultant

  Advising clients for business set ups and in various industries in all Emirates of UAE. Arranging business licenses from all jurisdictions and coordinating with government departments. Organising residency, golden visa and property purchasing in UAE. Exploring partnerships in Netherlands and Belgium. Collaborating internally with multiple departments and creating apositive experience for clients.