Major SASHMITA BEHERA (Retd)

Experience

• 

  Ibm Daksh Bpo Limited.

  Sept 2003 - Feb 2005

  Technical Support Specialist

  • Troubleshooting and diagnosis of Hewlett Packard printer issues for US based clients.• Offered prompt solutions for customer inquiries/complaints.• Documenting customer interactions in CRM.• Team collaboration to improve service efficiency & customer satisfaction.

• 

  Indian Army

  Oct 2005 - Mar 2011

  • Provisioning and purchasing spares in a major repair establishment required for repair of operationally critical equipment like tanks, guns, troop transport vehicles etc.• Instrumental in quality checks of spares procured from OEMs & local vendors.• Collaborated with the top 5 domestic OEMs for large vehicle parts and supported the development of suppliers in the localization of a project equivalent to Rs 7 lacs.• Development, review and implementation of Standard Operating Procedures (SOPs) related to training, upskilling, best practices, compliance and process adherence. • Key staffing related activities including productivity analysis, performance appraisals, payroll monitoring, L & D of 150 employees involved in purchasing and inventory management.• Carried out mass scale recruitment drives of pan-Indian 60,000 first-time applicants of which approximately 90 were selected based on systematic procedures of qualification verification, entry-level physical and qualitative assessments, screening and associated documentation to ensure fool-proof recruitment process. Show less • Led approximately 15 junior leaders and supervisors on a daily basis and coordinated across departments to ensure smooth operation of the 500-strong force.• Proactively managed operational logistics for ammunition, fuel, clothing and ration for a battalion of 500 troops in high altitude area.• Ensured implementation of robust security measures to safeguard personnel & organizational assets worth Rs 40 crores, creating a secure work environment.• Effective HR management including orientation, training, leave planning, career development, performance appraisals, payroll management, counselling and grievance handling.• Administrated vehicle fleet and monitored movement in operational area.• Coordinated resources for operation, repair and maintenance of ~60 military vehicles per month.• Led L & D Designing and Implementation of approximately 10-12 training programs per quarter.• Successfully implemented several welfare projects for upliftment of civilian population of Ladakh. Show less

  • Manager (Admin & Logistics)

    May 2008 - Mar 2011

  • Assistant Manager (Admin, Security & Operations)

    Oct 2005 - Apr 2008
• 

  QSS Global LLP

  Jan 2017 - now

  Sr Manager Admin & HR