Vanilla Okere (ACIPM)

Experience

• 

  Office of the Speaker, House of Representatives, National Assembly, Abuja, Nigeria

  Jan 2016 - Jan 2017

  Personal Assistant
• 

  Miraloyd Global Consult Limited

  Jan 2017 - Oct 2019

  Ex: Assistant Office Administrator

  · Acting as the point of contact between the manager and clients· Screening and directing phone calls and distribute correspondence· Handling requests and queries appropriately· Manage diary and schedule meetings and appointments

• 

  Outsource Global

  Sept 2020 - Oct 2021

  Customer Service Representative

  · Manage large amounts of incoming calls· Provide accurate, valid and complete information by using the right methods/tools Implementing and maintaining procedures/administrative systems.· Meet personal/team sales targets and call handling quotas· Utilize computer technology to handle high call volumes· Resolve customer complaints via phone, email, mail or social media· Strong phone contact handling skills and active listening

• 

  Tongston Entrepreneurship Group: Holdings, Institute, College, Media and Ventures

  Oct 2021 - Nov 2022

  Human Resources Officer

  Recruitment and Onboarding | Employee Relations | Training and Development | PayrollManagement.Responsible for HR Operations Administration across recruitment, onboarding and employeerelations within a manpower outsourcing organization across the client base.Key Responsibilities▪ Project team member on employee retention scheme▪ End to End Recruitment Lead – Focusing on Sourcing, Selection and Candidateassessment▪ Onboarding – New joiner documentation and employee orientation▪ External succession planning for critical business roles and Talent mapping▪ HR Operations – Project team member on Employee Welfare scheme, Staff transportscheme and employee referral scheme▪ HR Case Management – Responsible for central HR mailbox management andemployee issues resolution▪ Handles payroll preparation, bonuses, employee welfare.• Addressing employee grievances and implement disciplinary procedures• Account for HR float and preparing/updating budget and expense sheet for the department.• Conduct exit management process for employees. Show less

• 

  Intersect Consortium

  Dec 2022 - Dec 2023

  Recruitment Specialist