Arijit Ghosh, MBA,PMP®,ITIL ( Ex Amazon, HP, Microsoft )

Experience

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  Microsoft

  Jul 2005 - Apr 2009

  Team Manager

  Successfully developed a batch of raw recruits and some persons drawn from heterogeneous areas into a strong cohesive workforce Played a pivotal role in participating the cluster wide quarterly calibration meetings Have been instrumental in analyzing the business metrics like CPE, backlog, Volume, DTS, DTC, MPI, utilization and IRT org wide and providing valuable inputs to the org for further business plans Conducted reviews of technical readiness schemes and assess key areas of technical readiness for different teams Prepared a ‘Attrition Forecasting sheet’ on a regular basis and identify potential attrition of the team to take proactive measures Played a key role in planning & executing ‘Customer Focused Culture’ program across GTSC India Show less

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  Fargo Consultants Pvt. Ltd

  May 2009 - Dec 2010

  Systems Manager

  Led a team of 6 engineers in 2 geographical locations Supervised IT Infrastructure which includes IT procurement, implementation & maintenance coupled with IT Vendor Management IT Infrastructure Planning /Administration, IT Escalation Matrix, SLA, Systems Administration, Networking Projects, Mail Server/Firewall/VPN & New Procurements Capital Expenditure Budget preparation for IT requirements Team has Implemented Security Infrastructure in the form of Firewall

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  Hewlett-Packard

  Jan 2011 - Sept 2013

  Unit Manager - Service Delivery

  Significant Accomplishment Successfully transformed a client escalation account to a reference account - HP Global Soft Pvt. Limited Realized 30 % cost efficiency in 3 months in a service delivery unit - HP Global Soft Pvt. Limited Managed 2 deliveries of 70 engineers including 4 Team Leads and 5 coaches Supervised the end-end service delivery of 1 of HPs prestigious client – KONE (Leading elevator company) Managing a complex delivery unit with 3 verticals – Proximity, UAM and GSD Audited 4 multiple on ISO 27K standards Recognized & awarded for ‘Significant contribution towards people care initiatives across GSD India’ Recognized and awarded for ‘Exemplary leadership at driving key operations metrics within your account across FY’12’ Leadership award H1 FY’13 – “In Recognition of your valuable contribution in demonstrating Operational Excellence in meeting & exceeding Operational Deliverables Introduced a competency(Behavioral) framework to performance management system Delivered many session on ISMS as a speaker Show less

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  Sigma-Aldrich

  Sept 2013 - Nov 2016

  Manager - Global IT Infrastructure

  Significant Accomplishment Reformed the IT Infrastructure of Sigma Aldrich for the APAC region Led the transitioning of IT services from US & EU to India Spearheaded the IT integration projects between two companies’ post-merger across APAC region Responsible for IT infrastructure in APAC which includes 9 countries Spearheaded projects for IT Infrastructure setup for new office premises in India; Set-up a hi-tech collaborative workplace Built the second line of leadership in the team Managed Site consolidation project in Japan, Malaysia & Singapore – Office & Warehouse Develop an annual operating budget and manage IT infrastructure operating and project spend. This extends to 2 million dollars Transitioned services from US & UK locations Built an IT Infrastructure capability for APAC and integrated with the global IT Infrastructure First time in Sigma-Aldrich, initiated a central NOC project to monitor the global IT infrastructure of all layers Training and development of 100+members of Global IT Infrastructure team – Skill gap analysis done Show less

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  Amazon

  Nov 2016 - Mar 2019

  IT Operations Manager

  Significant AccomplishmentTransitioned and built up the capability of the Amazon Robotics services team globally and transformed it to 24*7*365 operations covering 3 regions in a ‘Follow-The-Sun’ model Managing CORE System engineering and Network Engineering Escalation teams. Team is responsible for new site builds, execute changes and working on escalations from tier 1 & tier 2 teams. Worked with the ISPs and other stakeholders for enhancing the WAN connectivity across IN FC network Acting as a Global Lead for 3 regions which include NA, EU, IN of Amazon Robotics in ITRSS Spearheaded a metric dashboard project and networking bandwidth monitoring tool, MIST deployment project across IN etc. Show less

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  Larsen & Toubro Infotech Ltd (LTI)

  Mar 2019 - now

  Associate Director - IT Support

  -- Managing End User Computing teams supporting 20k+ user base over Eastern and Southern India --Transformed Global IT Helpdesk across People, Process, Technology --Managed Global IT Helpdesk which included Service Desk, TOC, Network Operations and Server Operations -- Develop/Modify IT Infrastructure Processes and policies through OLA. -- Spearheaded IT Infrastructure expansion projects which included new site builds -- Built New Capabilities – Business Relationship Management (BRM), IT Quality & service assurance (IT Governance). -- Introduced Major Incident Management Process (MIMP) within IT infrastructure group. -- Transitioned ‘Technology Operations Centre (TOC) team from Mumbai to Bengaluru. --Develop an annual operating budget and manage IT infrastructure operating and project spend -- Leading Service Delivery, which includes Incident Management, Problem Management, Knowledge Management, Change Management etc. --Participate & close 20K/27K/SOC 2 Internal and external audit findings. -- Driven a skill gap analysis of IT engineers & provide appropriate training to elevate their knowledge and skills. Show less