Simeon Petkov

Experience

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  Cosmo Bulgaria Mobile

  Nov 2001 - May 2008

  • Administer complicated and unusual requests in regard to the Pre-paid products and services• Execute specific services activating and deactivating of customer in accordance with the current company procedures• Resolve customer problems and requests related to the Pre-paid products, services and tariffs.• Assist and train the Call Center Operator in the newly introduced procedures and polices regarding the Pre-paid services• Prepare analysis, statistics and reports for the needs of the management Show less

  • Prepaid Provisioning Representative

    Oct 2003 - May 2008

  • Call Center operator

    Nov 2001 - Oct 2003
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  Nexcom

  May 2008 - Jun 2012

  • Managing, troubleshooting and monitoring of whole network, wireless link and WiMAX BSs for customers in case of failures or issues with transmission network• Customer’s network maintenance and service and providing of starting, stopping and changing services• Maintenance of company’s communication infrastructure and servers• Responsibility for Number Portability• Responsibility for second level support of Wireless department - WiMAX and WiFi • Management and Technical escalation of Trouble Tickets in line with process Show less

  • NOC Engineer

    Jul 2009 - Jun 2012

  • Team Leader Help Desk

    Dec 2008 - Jun 2009

  • Help Desk Specialist

    May 2008 - Nov 2008
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  NOVATEL EOOD

  Jul 2012 - Nov 2013

  NOC Engineer

  • Managing, troubleshooting and monitoring of whole network, case of failures or issues with transmission network• Troubleshooting Network incidents and resolve problems on time• Responsibility for first level support of SDH, DWDM and MPLS Transport technologies• Management and Technical escalation of Trouble Tickets in line with process

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  Compass Communications

  Mar 2014 - Apr 2014

  SQL Database Analyst

  • Analyse and manage data to synchronise billing side with telecommunication services side• Write SQL code to access and manipulate company data• Enter data into database using upload technologies deleting any duplicate and outdated information• Assess and provide reports on data integrity

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  Pure IP

  Oct 2018 - Aug 2021

  • Manage the installation processes, teams and suppliers.• Responsible for internal integration testing and troubleshooting.• Co-ordinate implementation with telephony providers and customers• Providing training for tools and troubleshooting diagnostics.• Providing continuous support for provisioned services.• Perform documentation, verification and implementation of changes• Ensure that all customer’s (both internal and external) milestones and deliverables are met in a timely manner including time-sensitive orders• Coordinate customer end equipment and relevant services configuration• Leading fault resolution to service restoration for provisioning problems i.e. access problems, customer edge equipment problems and other issues Show less • Implementation of technical services for new Pure IP customers.• Rigorously configure services according to standard with documented checks and guidelines (including system security), and hand over to customers within SLA.• Provision, configure and test new services for customers within SLA, following the best practices from Secure Engineering Principles• Work with telephony providers and other vendors to debug and resolve provisioning issues• Work with the monitoring system to manage and respond to alerts • Responsible for internal integration testing and troubleshooting• Maintain internal tracking systems up to date, including keeping any customer viewable milestone and progress dates and notes current Show less

  • Service Delivery Engineer

    Sept 2020 - Aug 2021

  • VoIP Provisioning Engineer

    Oct 2018 - Sept 2020
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  Spark New Zealand

  Aug 2021 - Apr 2022

  Voice & Collaboration Engineer

  • Providing support for Microsoft TEAMS voice service• Leading fault resolution to service restoration for VoIP problems i.e. access problems, customer edge equipment problems and other issues

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  Westcon-Comstor New Zealand

  Jun 2022 - now

  Product Sales Specialist - Cisco