Experience

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  Catalina ice cream co.

  May 2005 - Aug 2008

  Team member

  Excelled in customer service and guaranteed the customer an unforgettable visit.Maintained an acceptable and clean work environment.Surpassed daily/monthly business quotas and goals.Impeccable attendance record; and customer satisfaction goal!

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  Denver newspaper agency

  Jan 2009 - Apr 2009

  Sales representative

  Collectively collaborated with a team to successfully subscribe people to the newspaper.Earned bonuses and raises for surpassing daily quotas.Daily/weekly quotas demanded; were achieved and executed formally with great successAcquired excellent communication skills. Established great connections with several customers.

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  Chick-fil-a

  Nov 2009 - Aug 2010

  Team member

  Reached above and beyond 2nd mile customer service.Often recognized for speed of service and order accuracy.Retained knowledge of leading crew to successful customer/guest satisfaction.Entrusted with leading night crew to a successful close of the restaurant.Successful in all areas with/ without supervision from day onePresented high grasp of field knowledge in accordance with day-to-day exposure

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  Hollister co.

  Jan 2011 - May 2011

  Cashier, "floor model"

  Worked the cashier. Responsible for attending to customer needs and concerns. Kept the retail sales floor up to company standards and performed light cleaning.

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  Frontier airlines

  May 2011 - Aug 2013

  Customer service / ramp agent

  Responsible for full interior-security search and cleaning of Airbuses 318/319/320. Organized and maintained necessary items for aircrafts such a safety cards, magazines, extra supplies etc. Worked well with radios to communicate with ACA coordinators on the statuses and situations of an aircraft. Completed necessary courses to be approved for work on aircrafts and on ground equipment. Maintained a Denver SIDA badge.Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.• Safeguard cargo, baggage and mail from damage, loss, and weather.• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.• Repeatedly lift and load baggage onto carts and ensuring each bag reaches its destination.• Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. Show less

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  Universal services of america

  Sept 2013 - Mar 2014

  Security professional

  Conducted daily checks to ensure the property’s safety and operation: perimeter, facility, mechanical rooms, garage and dock, storage areas, floors and stairwells, bathrooms, roofs and property damages.Managed the Fire Command Center answering any telephone calls, attending to any alarms or troubles on the fire panel and following protocol with Fire Safety.Provided exceptional customer service for tenants, guests and contractors and assisted with any needs.Communicated via radio with Security Personnel and Property management for proper building procedures and flow of traffic within the building.Acted as a liaison for the Fire Department and Denver Police Department for illegal activity and fire safety concerns. Kept logs in the Daily Activity Report current with lost and found, parked vehicles, daily checks, mechanical issues, suspicious activity, and pertinent information for building safety and security.Above all, Observed and Reported. Show less

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  Denver public schools

  Apr 2014 - Sept 2014

  Campus security officer

  -Provided proactive security services in order to promote a safe and secure environment for District schools, sites, related property and assets, in accordance with District policies, applicable Federal, state, and local laws.-Conducted screenings, responded to alarms, conducted security investigations, wrote incident reports and more.-Abided by the Denver Public Schools shared core values: Students First. Integrity. Equity. Accountability. Fun-Worked with staff to promote punctuality and great attendance to all classes for every student, dealt with any problems that arose from the students, managed flow of traffic within halls, and -Secured all entries to the building, signed in, checked IDs and allowed visitors within the building, and served as escorts for students in in-school suspension to the restrooms, lockers, and off property.-Certified for PPCT, OC Pepper Spray, and CPR with American Heart Association. Show less

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  Brickhouse tavern + tap

  Oct 2014 - Mar 2016

  Server

   Completely knowledgeable of menu items, seasonal items, drink menus, specialty cocktails, beers and wine selections. Excellently performed guest greetings, order taking, drink deliveries, wine bottle service, and cashier/POS responsibilities. Very knowledgeable of ALOHA.Also substituted for expo, dishwasher, busser, food prep, and host. Exceptional customer service, attained regular customer specifically requesting me, and maintained excellent relationships with management and staff. Show less

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  Keller williams realty, inc.

  Mar 2016 - Mar 2019

  Realtor

  Maintain a good relationship with lenders, appraisers, home inspectors and escrow companiesPrepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases Compile lists of real estate properties with details regarding their location, square footage and featuresPromote sale of properties through open houses, engagement in multiple listing services and advertisementsEstablish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clientsInspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needsEvaluate clients’ financial abilities and research properties within their buying power Show less

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  Monark insurance agency

  Nov 2016 - Mar 2019

  Insurance broker

  As a CO licensed Insurance Broker, I liaise between insurance companies and our clients to match them with the best options for personal lines and casualty insurance (auto, home, rec vehicles, commercial, BOP, SR22, etc.). I strive to provide the client with the best, adequate coverage for all their needs. That includes finding bundled packages and providing discounts available through each company.

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  Allstate

  Mar 2019 - Aug 2020

  Insurance agent

  As a CO licensed Insurance Agent, I work with clients to match them with the best options for personal lines and casualty insurance through Allstate Insurance(auto, home, recreational, life). I strive to provide the client with the best, adequate coverage for all their needs. That includes finding bundled packages and providing discounts available.

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  Sunrun

  Aug 2020 - Jan 2022

  Associate project coordinator

  Daily tasks include: Collecting documentation, completing HOA applications, submitting completed application packets to designated contacts at the HOAs, and following up on additional requirements and pending approvals.Some interaction with customers required in the event that the HOA will not work with third parties.Success in the position is measured by: throughput, cycle time, and attention to detail.

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  Regency insurance group, llc

  Jan 2022 - May 2024

  Insurance customer service rep

  -Facilitated the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from clients.-Applied developing knowledge of personal lines insurance to assist clients with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.-Responsible for the respective trailing documents.-Assessed client needs and consistently provided complete and accurate advice and solutions, including products and services. -Provided detailed issue diagnosis while minimizing transfers, escalations and call backs. Show less