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Abhideep Shastri

Abhideep shastri

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location of Abhideep ShastriNavi Mumbai, Maharashtra, India
Phone number of Abhideep ShastriView Mobile No.
Followers of Abhideep Shastri558 followers

  • Timeline

  • About me

    Senior Engineer SDWAN , Cisco Thousand Eyes at Orange Business

  • Education

    • Amie- institutions of engineers india

      2012 - 2015
      Amie computer engineering section a section b

    • Networkers academy

      2009 - 2012
      Ccnp - cisco certified network professional ccent ccna (security) ccna,ccnp,hardware&networking,mcse.

      HARDWRE&NETWORKINGMCSE,MCSACCNACCNPCCNA-SECURITY

    • Shree mavair polytechnic

      2007 - 2010
      Diploma computers ccent,ccna,ccnp-cisco certified network professional,ccna(security)mcse,mcsa,sharepoint2010,2013

    • Kil bill st joseph high school

      1995 - 2007

  • Experience

    • Radiant hr services

      Oct 2013 - Oct 2013
      Site assistant for mahavir polytechnic for mahagenco exam

      Worked as Site Assistant for Mahavir Polytechnic for MAHAGENCO exam to maintain an efficient, secure test centre while supervising the delivery of computersbased exams,role for technical support,desktop support,network set up ( LAN) monitor Windows Server 2008,generate regular server backup.

    • Wipro

      Jan 2014 - Jan 2015
      Associate technical consultant

      Associate Technical Consultant for Sharepoint2010,2013

    • It services – bt

      Feb 2015 - Mar 2016
      Real time analyst

      My job is to Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues.Work with NOC, PBX, Operations, and Remote Centers to manage and resolve downtime and telephony issues.Make adjustment to call allocations driven by the real-time trends.Conduct real-time monitoring of agents through the IEX real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues.Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of IEX.During low call volume, work with a senior member of the Command Center to offer voluntary time off, force agents to leave early, or allocate resources to alternative tasks.Communicate with remote centers and staffing agency to input all callout data into IEX in a timely fashion to ensure intraday in IEX is kept up to date for analysts and management team.Execute reporting packages for agents, teams, and programs to provide analysis of areas of opportunity, AHT, ACW, QA, Schedule Adherence, SVL stats for previous day, WTD, and MTD.Send out hourly performance updates including interval and intraday SVLs, % to forecast, ASA, and callouts. Show less

    • Wipro

      Apr 2016 - Feb 2020
      Network engineer

      Pitney Bowes ☆Network Engineer With decent Experience on Networking Protocol like OSPF,BGP,Static Routes,Network Traffic Management BIG IP F5Load Balancers,Cisco ISEJoining Client Bridge For Network realted outages.Profile Summary ☆Configuring Working knowledge on networking protocols like (BGP,OSPF) Etherchannels,Port Channels,Nexus5k,Nexus7k Switches,Cisco ASR routers☆Configurtion of Cisco ASA Firewalls,Access List,NAT-PAT, VPN Tunnels☆Working knowledge on Cisco 4900, 3850 Core Switches.Applications UsedInfobloxNS1HPNNMIHPNACisco MerakiNetBondMazuRiverBedSolarwinds Show less

    • Ibm

      Feb 2020 - Sept 2021
      Senior network engineer

    • Kyndryl

      Sept 2021 - Sept 2022
      Senior network engineer

    • Orange

      Sept 2022 - now
      Senior engineer

  • Licenses & Certifications

    • Ccna, ccnp

      Cisco

  • Volunteer Experience

    • associate

      Issued by Herbalife on Feb 2015
      HerbalifeAssociated with Abhideep Shastri