Turner West

Experience

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  Hospice of the Bluegrass

  Feb 2006 - Jun 2009

  - Educated medical professionals in the community on hospice and palliative care programs and services.-Developed and disseminated educational materials on hospice and palliative care in the medical community.-Reviewed medical journals for research germane to hospice and palliative care and disseminate articles to medical professionals.-Oriented students from medicine, nursing and social work on the hospice programs and services and academic literature on the value of hospice care for patients and families. Show less - Provided management and coordination of the volunteer department in the Lexington office which included program development and evaluation, budget creation and financial management.-Recruited, screened, selected, trained, supervised and assessed over 250 individual volunteers.- Educated and trained volunteers to work with hospice patients including topics related to hospice services, palliative care, confidentiality, ethics, diversity and universal precautions. -Worked as a liaison between hospice staff and volunteers to more effectively mobilize volunteers to meet the needs of patients, families and staff. Show less

  • Provider Liaison

    Sept 2008 - Jun 2009

  • Volunteer Coordinator

    Feb 2006 - Sept 2008
• 

  Bluegrass Care Navigators

  Jun 2009 - now

  - Develop high quality internal and external educational programming for Hospice of the Bluegrass, a non-profit organization with over 500 employees serving 750 patients daily in 32 counties across Kentucky.-Provide leadership and direction for the Palliative Care Leadership Center, one of eight nationally recognized centers of excellent for palliative care program development. This center provides business training for health care organizations to develop and expand palliative care programs.- Determine effective and efficient methods to optimize internal communication. - Develop specific communication strategies to engage external constituents. - Direct community integration initiatives and provide global supervision of volunteer programming which includes supervising a director, seven coordinators, a program assistant and 900 community and professional volunteers.- Supervise the student learner experience which includes over 250 students from medicine, nursing, social work and health care administration. - Review academic journals and news media for information related to end-of-life care and disseminate appropriate references to staff and external stakeholders.-Analyze health care data and medical research to educate and inform decision making. - Direct a hospice and palliative medicine library that includes over 5,000 titles, print and electronic journals and e-books.- Write content for publications, website pages and newsletters.- Author a weekly newsletter to ensure employees and external stakeholders are informed on important issues in hospice and palliative care. - Engage health care professionals at the national, regional, state, and local level through presentations on important issues in health care delivery, management, and leadership. Show less -Provided leadership for all volunteer department operations and administration, including but not limited to policy and procedure development, budget management, personnel management, continuing education and community integration strategies.-Supervised nine full-time professionals throughout eleven operating sites, covering 32 counties and 900 volunteers. Responsibilities included hiring, coaching, on-going employee evaluations, performance improvement plans, and continuing education.-Led a national initiative to improve access to care and quality of care for veterans at end-of- life which received national recognition through the National Hospice and Palliative Care Organization and Department of Veteran Affairs.-Developed new programs to support hospice patients and families such as oral history recordings and checkup phone calls.-Ensured the volunteer program exceeds all industry standards and regulatory conditions required by the Center for Medicare & Medicaid Services. Show less

  • Vice president of health policy and strategy, Director- Palliative Care Leadership Center

    Nov 2021 - now

  • Associate Vice President for Health Policy, Director- Palliative Care Leadership Center at Bluegrass

    Jun 2018 - Jan 2022

  • Associate Vice for Health Policy

    Jun 2018 - Jan 2022

  • Director of Education & Communications, Director- Palliative Care Leadership Center

    Jul 2012 - Jan 2022

  • Director of Volunteer Services

    Jun 2009 - Jul 2012