Rehan Khatib

Experience

• 

  Ai Variant

  Sept 2020 - Feb 2021

  Data Analyst
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  WNS

  Mar 2021 - Oct 2022

  Associate ops (Process improvement) and Trainer

  1. Generated accurate bills of lading, detailing quantity, nature of goods, shipper and consignee details, andcontainer amounts to ensure smooth shipping operations and compliance.2. Facilitated monthly client meetings, fostering strong relationships and addressing any concerns or queries tomaintain client satisfaction and retention.3. Provided comprehensive training and mentorship to new employees, ensuring a smooth onboarding processand promoting team cohesion and productivity.4. Conducted data analysis to evaluate employee performance against key performance indicators (KPIs),identifying areas for improvement and implementing targeted strategies for enhancement.5. Identified patterns in error logs and recommended actionable strategies to improve accuracy, minimizingerrors and enhancing overall efficiency in export documentation processes.6. Contributed innovative brainwave ideas aimed at improving current practices, driving continuousimprovement and innovation. Show less

• 

  Vision Helpdesk

  Oct 2022 - Dec 2023

  Software Sales and Business Analyst (Pre-Sales)

  1. Facilitated communication with clients to finalize business requirements, ensuring alignment withorganizational objectives and client expectations.2. Served as a bridge between clients and internal teams, effectively conveying requirements, feedback, andproject updates to ensure seamless collaboration and successful project delivery.3. Designed, configured, and customized Vision Helpdesk modules to tailor solutions to the specific needs ofcustomers, enhancing user experience and satisfaction.4. Conducted presales demos to showcase product features and capabilities, effectively addressing clientinquiries and building confidence in proposed solutions.5. Provided comprehensive product support throughout the customer journey, offering resolutions via email orconducting video calls to troubleshoot issues and ensure customer satisfaction.6. Met deadlines consistently to deliver products based on customer requirements, demonstrating strong timemanagement and project coordination skills.7. Collaborated with cross-functional teams to prioritize tasks, allocate resources effectively, and streamline project workflows, resulting in efficient product delivery and client satisfaction. Show less

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  Prudent Technologies

  Jan 2024 - now

  1. Spearheaded the optimization of Cloud Telephony Solution (CTS) as a Solution Expert at Vodafone Idea Ltd,ensuring seamless operations and enhanced client satisfaction.2. Acted as the primary liaison between clients and internal teams, providing regular updates, addressinginquiries, and managing critical projects across multiple regions including Mumbai, Maharashtra, Goa, Gujarat,Madhya Pradesh, and Chhattisgarh.3. Conducted comprehensive training sessions for SME and SOHO account managers, as well as channelpartners, focusing on product awareness and effective pitching strategies to drive market penetration andrevenue growth.4. Led end-to-end project management efforts, from planning and scheduling to execution, to meet projectdeadlines and exceed client expectations.5. Collaborated with clients to understand their unique needs and goals, facilitating the customization ofsolutions to address specific requirements.6. Identified industry-specific challenges and integrated CTS platform with various CRMs to create tailored solutions, enhancing operational efficiency and client satisfaction. Show less

  • Deputy Manager

    Jun 2024 - now

  • Technical Solutions Expert

    Jan 2024 - now