Samuel Stefanelli

Experience

• 

  US Navy

  Jun 2013 - Jun 2017

  Information Systems Technician

  - Managed classified and unclassified networks supporting 1200 end users.- Troubleshot computers, servers, peripheral equipment and other devices.- Answered phone calls and supported customers having equipment malfunctions. - Was primary technician for IT project implementations.- Supervised 7-10 man shifts at helpdesk to ensure efficient day to day operations.- Coordinated for multiple equipment condition and functionality inspections.- Performed routine maintenance on network servers and switches. Show less

• 

  Newmans Heating & Air

  Jul 2017 - Jul 2018

  HVAC Mechanic/Installer

  - Installed residential and commercial HVAC/R applications.- Troubleshot electrical and mechanical issues.- Communicated with customers about best repair or replacement options.

• 

  University of Florida

  Jun 2018 - now

  - Direct supervision of 4 fulltime Pediatrics IT helpdesk staff.- Primary administrator for Pediatrics JAMF, ASM, and SCCM instances.- Oversee Pediatrics IRM projects.- Customize and deploy Windows and Mac operating systems.- Develop IT solutions using scripting, Group Policy, and Active Directory.- Work with Pediatrics IT director to establish IT initiatives and meet project goals.- Assist in VDI, server management, and IAM duties for department.- Work with UFIT and UFHealth IT on project and issue resolutions.- Assist with creation of departmental policies and procedures relating to IT. - Troubleshoot all types of IT equipment to resolve helpdesk issues. Show less

  • IT Support Supervisor

    Jun 2021 - now

  • IT Professional I

    Nov 2019 - Jul 2024

  • End User Computing Specialist II

    Jun 2018 - Nov 2019