Barath Raj

Experience

• 

  Amazon

  Feb 2017 - Jun 2018

  Data Associate

  • Ownership of Service-Level agreement management and delivered on time resultsfulfilling the expectations.• Conducting stake-holder meetings, understanding and integrating their business needs.• Coordinated with the Quality team and conducted different programs such as PKT,Effective feedbacks thereby increasing Quality of production• Moved to the Quality team and took responsibility to stabilize quality among ifferentteams.• Atomized manual workload which resulted in increase of throughput from associates.• Coordinated with the Internal Tech team and built a tool that helped Associates to tracktheir performance and sent automated mails to Managers.• Designed strategies that makes the best use of production hours from Associates.• Trained, Mentored and Supervised Junior associates and Interns on different process. Show less

• 

  Fyndus

  Jul 2018 - Feb 2019

  Business Analyst

  Merchant Portal, Merchant App• Engaged with merchants to gather software requirements/business rules and ensurealignment with development teams to meet expectations by merchants.Dashboard Design• Designed functional specifications based on business requirements and business cases tocreate slots in user app which directs and navigates user. It helped to gather user interestand behaviour.Digital Marketing• Built tools such as Push notifications for mobile app, E-mail and SMS marketing tools thathelped in digital marketingLoyalty Programs• Formulated strategies (Fyndus Credits, 1Re Deals and other programs) to retain theexisting customers and bought in new customersGenerate Coupon• Implemented generate coupon feature which helped in tracking of user interest andbuying behaviour.SEO• Worked closely with Digital Marketing Team and modified website to SEO friendly whichreduced bounce rate from 76% to 55%.Integrating pre-purchase• Incorporated pre-purchase feature for user app which bought transactions to company.Reports• Worked along MIS and optimized process by implementing automated Daily reports andSales reports. Show less

• 

  Edlocus Solutions Private Limited

  Mar 2019 - Nov 2019

  Business Analyst

  - Defining project requirements by identifying project milestones, phases and elements; forming a project team; establishing project budget- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions- Gathering requirements and converting them to technical requirements - Documenting business requirement documents (BRD) use case documents - Performing UAT and providing feedback to the development team- Software demo to customers after project completion Show less

• 

  Botminds AI

  Nov 2019 - Mar 2021

  Business Analyst

  Solutions Team• Designing, building, and deploying Machine Learning/Artificial Intelligence solutions to customers.• Maintain knowledge of all team members work responsibilities and ensure adherence to same and manage all communication with program stakeholders.• Processes and monitor all programs and assist project lead to prepare status reports to clients on weekly basis.• Provide training to all consultants on projects and maintain subject matter expertise on same.Product Quality• Developed and established quality assurance measures and testing standards for new features and enhancements to existing features throughout the development/product lifecycles.• Constructed test cases covering the entire product and worked along with testing team to plan and execute testing when a new version is released.Design and Usability• Worked closely with UI/UX team to completely revamp user interface for a premium and seamless customer experience. Coordinated with development team on planning and implementing the same.Customer Success• Providing technical and product support for existing high-profile customers.• Onboarding new users to product by conducting training sessions.• Working with solutions team along with development team to prioritize feature requests, enhancements, and integrations as requested by customers. Show less

• 

  FourKites, Inc.

  Mar 2021 - now

  • Collaborated with Data Science team to implement data monitoring system which helped to avoid escalations• Performed Data Extraction and Data Analysis for complex customer dataset using MySQL• Self-taught Google DataStudio tool and built a dashboard to monitor realtime data• Automated basic tasks in salesforce which cutdown manual effort

  • Senior Business Analyst

    Mar 2024 - now

  • Business Analyst

    Dec 2022 - Mar 2024

  • Senior Analyst - DataOps

    Mar 2021 - Nov 2022