Evelyn De Los Santos

Experience

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  KidZone Children's Center

  Jun 2015 - Mar 2020

  Child Care Specialist

  ➤ Arranged events such as graduation ceremonies in order to foster engagement with parents.➤ Collaborated with associates in order to complete various projects.➤ Managed technological equipment when needed in order to provide necessary spreadsheets.

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  La Puente Community Center

  May 2019 - Jul 2019

  Volunteer Coach

  ➤ Collaborated with partner to formulate strategies and game plans. ➤ Maintained an adaptive mentality during practices and game situations to form a well adjusted team.➤ Encouraged a team of nine to focus on progress and development.

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  Target

  Nov 2019 - Jan 2020

  Seasonal Fulfillment Expert

  ➤ Provided customers with assistance in finding items and established possible alternatives when necessary.➤ Organized displays and shelves in order to give customers a better portrayal of Target..➤ Managed operations by collecting items to fulfill customer orders and preparing items for delivery.

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  See's Candies

  Nov 2020 - Feb 2021

  Seasonal Retail Associate

  ➤ Listened to customers so that I could assist them in product selection.➤ Maintained efficient cash handling and service levels during peak business hours.➤ Analyzed needs and coordinated with staff in order to improve efficiency and overall function.

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  Starbucks

  Jul 2021 - Jun 2022

  Barista

  ➤ Anticipated customer’s orders in order to prepare base materials and drinks efficiently.➤ Evaluated the needs of the team and established priorities in order to better support them.➤ Connected with customers and managed customer complaints with service recovery in mind.

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  Amazon

  Jun 2022 - now

  Area Manager

  ➤ Cultivated an open communication environment, ensuring team comfort in seeking assistance. Actively gathered and responded to associate feedback via GEMBA walks and VOA.➤ Tracked training completion, ensuring 95-100% goal attainment.➤ Deep-dived into workflow issues to identify and reduce waste through stakeholder communication and support team collaboration. Developed standard work documents. ➤ Spearheaded process improvement projects, yielding $600k savings in first year. ➤ Drove 20 UPH improvement by bridging knowledge gaps and tracking progress.➤ Led as site operations poc for environment, cubiscan permission review, and inbound problem solve➤ Managed supply procurement via internal ordering system, adhering to frugality principles. ➤ Filled in for my operations manager by participating in prior day planning, running shifts, and tracking manager deliverables.➤ Collaborated with other sites as a subject matter expert to fill in gaps for their building processes. Show less