Normerishah Alamshah

Experience

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  Changi Airports International Pte Ltd

  May 2010 - Oct 2010

  Intern

  Supported CAI operations and business development division in various Middle East, Europe and China countries. Moreover, carried out independent research, analyse the data and prepare PowerPoint presentation on various airports. Additionally, monitored & collated daily news for the Senior Management with related to aviation news. Furthermore, analysed statistics and conducted research and surveys to gain understanding of the business

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  Global Airfreight International Pte Ltd

  Oct 2011 - Mar 2015

  Senior Officer - Business Development

  The main job scope was to handle all airfreight & seafreight import and export shipment & operations. Additionally, we were required to coordinate efficiently with the customer and provide quotation to customer and communicates with overseas offices with regards to the shipment progress or query on it. Therefore, also ensure client/customers had all the documentation and preparation of the shipping documents required before proceeding with the shipment. At times, will be required to generate an oracle report of the number of shipment moved by client on a monthly basis and also provide after sales services and respond to feedback from client in order to improve other shipments. Hence, in this job, will be able to learn the knowledge of both the air cargo and seafreight operations and the IATA Cargo Handling and limited information on DGR regulations Show less

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  Pacific International Lines (PTE) Ltd

  May 2017 - Nov 2020

  Executive in Regional

  The main job scope was to participate in process reviews and understanding of system requirement, develop strategies for a process-oriented approach and drive implementation of best practices for continuous improvement while preparation of user standards operating procedures (SOP) to assist agent to ensure to keep the management or company KPI performance indicator. Take part to deliver the defined projects for Area OPS functional excellence activities. Assist the preparation of business & KPI monthly report to review the performance of regional offices and set the KPI measurement required by the Regional partners. Help to perform Fraud investigations on documentations and Understanding of Fraud risk management related to documentations. Through evaluation and performing decision making on activities of the agencies and other department. Have to perform analysis and make good judgement on the Liner's Business policy and processes that are appropriately set and achieved. Manage the eCommerce/Liner management system activities, including formulating, updating, monitoring and providing training of the different regional centers of the system functionality. On occasions, there a need to perform User Acceptance Test (UAT) to evaluate the system process and the business analysis of the system. Show less

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  Ocean Network Express

  Nov 2020 - now

  To liaise with regional stakeholders of Digital Commerce team, IT development team and tocontribute to Project design, Development, Implementation, and communication at appropriatetouchpoints throughout the life cycle; Aligned in eCommerce strategy - To ensure global, regional, and local project initiatives arealigned with ONE Digital Commerce strategy that is primarily focused on providing an End-to-Endcustomer solution for the touchpoints with ONE as their shipping company partner from a singleglobal solution.Digitization and Digitalization initiatives - To participate and contribute to ad-hoc projectsinvolving Digital Commerce and corporate portal application areas towards digitization and otherdigital offerings to the customer.Documentation requirements - Responsible to create, maintain and update relevant SOP, HTG(How to Guide) and other relevant documents in the application area responsibleTraining & Knowledge sharing - To impart necessary training to juniors/newcomers related tothe relevant application areas. This also involves knowledge sharing within the team members tomake them understand the work/project they are involved inInternal Audit & compliance reports - To assist HO Internal Audit Office in drawing up andmaintaining workflow diagrams and business process requirements for any compliance & otherregulatory projects.Functional support - Provides support to functional questions raised from with global team’s key stakeholders & business partnersPartner (Vendor) Management and coordination - To ensure the ONE organization’s expectations on Digital Commerce tools are translated as KPIs. KPIs for the Vendor team should reflect the timeliness, quality, and their ability to respond to complete solutions for the business scenario Assisting Senior Management - To complete all related tasks relevant for the position that may be assigned by the superiors from time to time. Perform ad-hoc projects and other duties as requested Show less

  • Assistant Manager in Digitalisation eCommerce

    Apr 2023 - now

  • Senior Executive in eCommerce & Digitalization

    Nov 2020 - Apr 2023