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Brandy Manny

Brandy manny

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location of Brandy MannyDallas, Texas, United States
Phone number of Brandy Manny+91 xxxx xxxxx

  • Timeline

    Aug 2020 - Aug 2022

    Senior Tech Support Specialist- RUM/Synthetic Monitoring

    Infosys
    Current Company
    Aug 2022 - now

    Customer Care-Software Support

    Hyphen Solutions

  • About me

    Customer Care-Software Support @ Hyphen Solutions | Technical Support

  • Education

    • Dallas college

      -
      Associate of science - as science 3.8

    • Merit america

      2020 - 2020
      Google it support professional certificate

      Admitted following a thorough assessment of technical acumen, interpersonal skills, and professional aptitude. Skill development experience included: • Technical support: installing & configuring hardware, software, and networks • Computer networking: standard protocols for TCP/IP and network services • Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems • Systems… Show more Admitted following a thorough assessment of technical acumen, interpersonal skills, and professional aptitude. Skill development experience included: • Technical support: installing & configuring hardware, software, and networks • Computer networking: standard protocols for TCP/IP and network services • Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems • Systems administration: server and user & information management • IT security: evaluating potential risks and utilizing encryption algorithms and techniques • Office 365 Administration: deployment, troubleshooting, and security & compliance Show less

  • Experience

    • Infosys

      Aug 2020 - Aug 2022
      Senior tech support specialist- rum/synthetic monitoring

      Working on a enterprise project. Utilize Monitoring Tools such as Catchpoint, New Relic, and Elk to assist DevOps teams to ensure stability and reliability of their respective applications. Host training webinars, create KB articles, and run books to educate teams on usefulness of these tools.

    • Hyphen solutions

      Aug 2022 - now
      Customer care-software support

      Software Support for our incredible clients!

  • Licenses & Certifications