Om Patel

Experience

• 

  Freelance

  Sept 2021 - Nov 2021

  Web Designer
• 

  Sheridan Student Union

  Apr 2022 - now

  Member Board Of Directors

  • Reviewed outcomes and metrics to evaluate performance, effectiveness, and impact, ensuring alignment with organizational goals.• Defined organizational problems and implemented correction plans, driving continuous improvement across departments.• Monitored operational activities and implemented improvements as necessary to enhance efficiency and meet objectives.• Participated in decision-making processes, including contract renewals and president selection, ensuring fair and transparent processes.• Served on the Election Committee, overseeing student elections and ensuring compliance with regulations and fairness.• Part of the Finance Committee, responsible for making key financial decisions, budgeting, and ensuring proper allocation of resources.• Made administrative decisions impacting organizational operations and student engagement.• Elected twice by the largest number of student votes, demonstrating strong leadership and student trust. Show less

• 

  Walmart

  May 2022 - Aug 2022

  Associate
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  Sheridan College

  Aug 2022 - Sept 2023

  • Provided IT troubleshooting, restoration, and maintenance services to ensure optimal performance of laptop and classroom technologies, including projectors, smart boards, and conferencing systems.• Replaced and managed Virtual Desktop Infrastructure (VDI), improving system reliability and remote accessibility for users.• Responded to customer inquiries and provided technical assistance for hardware, software, and network issues, ensuring minimal downtime.• Managed customer interactions using ServiceNow, tracking incidents and service requests to improve response efficiency.• Demonstrated high levels of initiative and creativity while tackling complex problems, such as optimizing classroom technology setups for enhanced learning experiences.• Utilized Python and SQL to analyze IT support trends, identifying recurring issues and developing proactive solutions to reduce incident volume.• Developed data-driven reports using Power BI to monitor IT service performance, leading to process improvements and faster issue resolution.• Automated log analysis for VDI and classroom devices, reducing manual troubleshooting efforts and improving response times. Show less

  • Laptop and Classroom Technologiest

    Dec 2022 - Sept 2023

  • Peer Mentor

    Aug 2022 - Sept 2023

  • Audit, Risk and compliance system coordinator

    Aug 2022 - Dec 2022
• 

  Public and Business Service Delivery | Services au public et aux entreprises

  Sept 2023 - Sept 2024

  End User Analyst (Analyst ll )

  • Provided Tier 2/3 technical support to end users, ensuring timely issue resolution and adherence to organizational IT standards.• Designed a batch script using PowerShell, CMD, and Batch to streamline urgent software installations, reducing installation time from 32 minutes to 8 minutes.• Analyzed and optimized Intune package deployment for Ministry of Finance clients, ensuring successful remote E-File application installations and timely tax audit completion.• Developed a troubleshooting tool for Field Service Teams, reducing computer performance issue resolution time to under 40 minutes.• Utilized Power BI and Excel to analyze system performance metrics, identifying trends and bottlenecks to improve IT support efficiency.• Automated data collection and reporting for IT incidents, leveraging SQL and Power Query to generate insights that improved service response times.• Created dashboards and reports to track technical support performance, leading to a 15% increase in first-call resolution rates. Show less

• 

  Sheridan College

  Jan 2024 - now

  • Managed facility assignments for employees, ensuring smooth operations and compliance with company policies.• Worked closely with facilities and security teams to improve access control and resolve facility issues.• Led a small team in auditing and optimizing locker utilization, freeing up space and improving efficiency.• Coordinated the implementation of a new digital tracking system for permits, reducing manual errors and saving time.• Assisted in developing policies and procedures to streamline locker and parking management for better team coordination. Show less • Promoted the college to prospective students through campus tours, information sessions, and social media outreach.• Assisted in planning and organizing events to engage new and current students, increasing participation and campus involvement.• Acted as a key point of contact, answering questions and providing guidance to prospective and incoming students.• Collaborated with faculty and student organizations to enhance recruitment efforts and improve student engagement.• Encouraged student enrollment by sharing personal experiences, creating connections, and fostering a welcoming campus environment. Show less

  • Compliance Officer

    Sept 2024 - now

  • Student Ambassador

    Jan 2024 - Dec 2024
• 

  Actua

  Sept 2024 - Dec 2024

  Youth Outreach Instructor / Assistant

  • Program Development: Assist in creating and delivering youth programs that promote personal, academic, and social growth.• Mentorship: Provide one-on-one support to youth, helping them set goals and build confidence.• Community Engagement: Build partnerships with schools, families, and local organizations to expand program reach.• Monitoring & Reporting: Track participant progress and provide regular reports on program outcomes and feedback.