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Sofia Basnet

Sofia Basnet

Store Supervisor | Social Media Manager

Followers of Sofia Basnet2000 followers
location of Sofia BasnetGreater Melbourne Area

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  • Timeline

  • About me

    Senior Service Desk Analyst | APAC | Social Media Manager

  • Education

    • National College of Computer Studies (NCCS)

      2014 - 2017
      Higher National Diploma COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES 11,12

      Activities and Societies: Basketball, Table Tennis, Speech/Debate Competition Winner

    • Melbourne Institute of Technology

      2018 - 2021
      Bachelors in networking Computer Systems Networking and Telecommunications HD GPA - 6.96

  • Experience

    • Tico's Drive THRU

      Aug 2018 - now
      Store Supervisor | Social Media Manager

    • SWC Security

      Dec 2021 - Jun 2022
      Account Executive | IT Admin

    • Korn Ferry

      Mar 2022 - Apr 2022
      Junior Onsite Desktop Engineer

    • Steadfast Group Limited

      Jun 2022 - now

      • Senior Technical Support Analyst

        Feb 2023 - now

      • Technical Support Analyst

        Jun 2022 - now

  • Licenses & Certifications

    • UEMS Product Training Certificate (EndpointCentral)

      ManageEngine
      Aug 2024

    • Module 1

      Australian Computer Society (ACS)
      Jul 2023
      View certificate certificate

    • Computer Components and Peripherals for IT Technicians

      Dan Gookin
      Sept 2022
      View certificate certificate

    • Windows 11 for IT Pros First Look: Supporting Users

      Brien Posey
      Aug 2022
      View certificate certificate

    • ITIL® 4 Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      May 2025
      View certificate certificate

    • IT Service Desk: Customer Service Fundamentals

      LinkedIn
      Jul 2022
      View certificate certificate